1st and 2nd Line Support
2 days ago
Our client in Bedford are seeking an experienced 1st and 2nd line software and hardware support for all PC’s, printers and other associated equipment for their customers via helpdesk, telephone and/or desk visits. To plan and undertake companywide desktopcomputer roll outs and desktop management, including build of new personal computers for personnel.
This is a temporary role initially for 3 months.Hourly pay rate of £15.00, working hours Monday to Friday, 37.5 hours per week
**Key responsibilities**:
- Day to day administration of all internal personal computer software and hardware.
- Day to day administration of the Network Operations Centre environments.
- Assist in the day to day administration and control of Intel based servers
- Perform client installation configuration fault diagnosis and remediation at various client locations.
- To plan and undertake companywide desktop computer roll outs and desktop management, including the build of new personal computers.
- Working across multiple company sites
- Remote Support Service Express US
- Provide 1st and 2nd level support for all personal computer hardware.
- Provide support for all personal computer client and server software
- Support Apple products to include Macs, iPads, iPhones, etc
- Complete Bigfix Administration.
- Maintain an Asset Management system.
- Mobile device management
- SharePoint administration tasks
- Patch Internal systems with the Intel patching tool.
- Assist the members of the Operations Support Team in the day to day administration of Intel based servers when required.
- To comply with procedures for security and the asset management system for all hardware and software.
- Be proficient in all Incident and Change Management process workflows, utilising the internally available systems for delivering services.
- Ensure the implementation of best practices and compliance with internal procedures, routines, and protocol including security, safety, and regulatory.
- Undertake other related tasks as requested by the Technical Services Manager.
- To understand and fulfil the responsibilities for secure management of personal data of both internal and external customers in line with the EU General Data Protection Regulation 2018
**Key Personal Requirements**:
- Must be prepared to work towards attaining Microsoft certification to at least Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent.
- Must have knowledge and experience of Microsoft operating systems and clients i.e., Windows 10 and Server 2012 and above
- Must have good knowledge and experience of personal computer hardware configuration and fault finding.
- Knowledge of TCP/IP configuration and troubleshooting would be advantageous.
- Knowledge of Active Directory/Group policy DHCP/DNS
- Good problem resolution skills
- Knowledge of the following software:
1. O365
2. Citrix Workspace
3. Understanding of VMWare
- Knowledge of Desktop system security
- knowledge of Apple products to include Macs, iPads, iPhones, etc
- Ability to produce technical documents & procedures
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