Ambulance Liaison Assistant

2 months ago


Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

We are looking to recruit an assertive, confident Call Handler to take bookings for patient transport and deal with queries.

Working from Ambulance Headquarters in Newburn, Newcastle, you will be responding to a high volume of calls from healthcare staff, GP Surgeries, patients and colleagues.

The ability to make considered decisions, respond quickly, probe for essential information pertinent to the transport request are key.

You will have a good aptitude for computer based systems as you will be working with a number of different packages to ensure our patients get first class care. You will be expected to have good keyboard skills.

Working 37.5 hours per week, Monday to Friday, working between 8am - 6pm and you will be given your shift pattern 4 weeks in advance.

In return you will receive a competitive benefits package and the knowledge that your actions are positively impacting the service we offer our community.



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