Deputy Service Owner

2 months ago

London, United Kingdom Department for Business and Trade - Digital, Data and Technology Full time

The newly created Department for Business and Trade brings together the business focused functions of the former Department for Business, Energy and Industrial Strategy (BEIS) and the Department for International Trade (DIT). Our joint expertise in trade and business provides us with a unique opportunity to unleash the power of UK businesses, reform regulation to reduce burdens and unlock post-Brexit freedoms.

We are looking for Deputy Service Owners to join our team to ensure our platforms and services are successfully used across the department and delivering their intended benefits. You’ll look after one or more data, tech or digital platform or service and act as a critical point of connection between the Digital, Data and Technology (DDaT) function, the wider Department and stakeholders across HMG. You’ll report into a Service Owner with responsibility for a portfolio that your work forms part of. You’ll work as part of the teams delivering the platforms or services you’re working on and the rest of the service ownership team to shape, communicate and deliver against a vision. A big part of the role will involve helping stakeholders understand how the platforms and services you’re working on can support them to deliver the best outcomes for the UK economy, and making sure that the platforms and services continue to deliver against the department’s top priorities.

This role is available in three UK locations, including central London, Cardiff, and Darlington’s new economic hub. This role can only be worked from within the UK and not overseas. Most DBT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Changes to these working arrangements are available in certain circumstances but must be agreed with the vacancy manager and in line with the requirements of the role. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.

**Find out about life at DBT, our benefits and meet the team **by watching our recruitment **video,** visiting our **website** or reading **our blog**

**Responsibilities**

As a Deputy Service Owner, you will be responsible for:

- Acting as the first strategic point of contact to represent platforms and services with business areas. This includes:

- Acting as a trusted partner to advise on how DDaT can support the department’s work
- Leading pre-discovery, understanding if new ideas should be progressed
- Acting as a steward, driving solutions forward, informed by multidisciplinary colleagues
- Understanding the user needs for the platforms/services you look after to identify opportunities to optimise our offer, working hand in hand with other professions including policy, operations and other DDaT roles such as technical and data architecture, business analysis, user research and service design.
- Providing strategic direction for DDaT’s services to the delivery team and to the wider department, working particularly closely with the product profession.
- Ensuring take up of the services to realise their benefits, working with DDaT’s engagement and strategic adoption team & monitoring and evaluation teams as well as the wider department’s communications and marketing team.
- Managing risks, dependencies, and budget within your portfolio, working with the delivery profession.

**Essential Skills and Experience**

You will need to have demonstrable skills and experience of:

- Being an expert collaborator, able to navigate complex organisations where ownership and decision-making is distributed, bringing others along with you.
- Developing a long-term vision and objectives in a digital context
- Drawing on user-centred design and data to inform high quality products and services.
- An understanding of technology and data service provision, including security and life-cycle considerations
- Managing and prioritising work and budgets for with senior stakeholders with conflicting needs and demands.
- High quality written skills, producing ministerial/official submissions, meeting papers, commissions, business cases, etc.

**Benefits**
- Extensive learning and development tailored to your role, with budget for training, qualifications or professional membership of a recognised body
- An environment with flexible, hybrid working options such as condensed hours
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual leave starting at 25 days per annum plus statutory bank holidays rising to 30 days with service
- Three paid volunteering days a year
- Employee benefits programme offering retail discounts, a season ticket loan for public transport, and a cycle to work scheme

**How to Apply**

This vacancy is using Success Profiles, and will assess your Technical Skills and Behaviours.

Sift will take place on Thursday 3rd August 2023

Interviews will

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