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Deputy Service Owner

4 months ago

London, United Kingdom Department for Business and Trade Full time

**Details**:
**Reference number**:

- 356618**Salary**:

- £52,000 - £65,600- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DBT - CS - Digital, Data and Technology**Type of role**:

- Administration / Corporate Support
- Digital
- Operational Delivery
- Other**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, SalfordAbout the job

**Job summary**:
The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country

**About the Role**

We are looking for two Deputy Service Owners to join our team and deliver outcomes for the economy as part of a portfolio multidisciplinary team. As part of DDaT you can expect to work across a range of products and services. We:

- Manage the UK trade tariff, working with HMRC to enable importing and exporting to and from the UK
- Help businesses meet a range of regulations to operate safely and successfully, including licensing of controlled goods
- Enable teams in the department to have the greatest impact on the economy through the provision of technology and data platforms such as Customer Relationship Management systems.

In this recruitment round, we are especially looking for a deputy service owner to work on business-facing services that promote growth, and another to enable the successful migration of data and technology onto a single IT system for the department. In your tenure as a service owner in DDaT, you can expect to have the opportunity to change the portfolio you are working in to continue your own learning and development.

As Deputy Service Owner, you will work to ensure our platforms and services are successfully used across the department and externally, and delivering their intended benefits. You’ll look after one or more data, tech or digital platform or service and act as a critical point of connection between the Digital, Data and Technology (DDaT) function, the wider Department, and stakeholders across HMG. You’ll report into a Service Owner with responsibility for a broader portfolio that your work forms part of. You’ll work as part of the teams delivering the platforms or services you’re working on and the rest of the service ownership team to shape, communicate and deliver against a vision. A big part of the role will involve helping stakeholders understand how the platforms and services you’re working on can support them to deliver the best outcomes for the UK economy, and making sure that the platforms and services continue to deliver against the department’s top priorities.

**Job description**:
As a Deputy Service Owner, you will be responsible for:
Acting as the first strategic point of contact to represent platforms and services with business areas. This includes:

- Acting as a trusted partner to advise on how DDaT can support the department’s work.
- Leading pre-discovery, understanding if new ideas should be progressed.
- Supporting better prioritisation of improvements (through sound recommendations built on insights, data, and evidence).
- Acting as a steward, driving solutions forward, informed by multidisciplinary colleagues.
- Understanding the user needs for the platforms/services you look after to identify opportunities to optimise our offer, working hand in hand with other professions including policy, operations and other DDaT roles such as technical and data architecture, business analysis, user research and service design.
- Providing strategic direction for DDaT’s services to the delivery team and to the wider department, working particularly closely with the product profession.
- Ensuring take up of the services to realise their benefits, working with DDaT’s engagement and strategic adoption team & monitoring and evaluation teams as well as the wider department’s communications and marketing team.
- Managing risks, dependencies, and budget within your portfolio, working with the delivery profession.

**Person specification**:
**Skills and Experience**

It is essential that you have experience of:

- Being an expert collaborator, able to bring others along with you.
- Developing a long-term vision and objectives in a digital context.
- Drawing on user-centred design and data to inform high quality products and services.
- An understanding of technology and data service provision, including security and life-cycle considerations.
- Managing and prioritising work and budgets for senior stakeholders with conflicting needs and demands.
- High quality written skills - experience producing a wide range of information inc