Service Lead/ Service Owner
3 weeks ago
As Portfolio Service Lead/ Service Owner you will have responsibility for being the Voice of Service in an Investment Strategy domain. You will need to engage with the relevant product/platform owner and other business stakeholders to achieve this by representingservice priorities in that team. The SO is also responsible for the Service Catalogue entry and for ensuring that reporting and metrics on the performance of the service.
- As a member of the Portfolio Leadership Team you are a key partner in ensuring that Value is created by our Products and Services
- You represent all the Services delivered from product teams within the Change Portfolio and ensure that
- The Value of the Products and Services is defined and understood
- A balance between change/ development and the running of Products and Services is achieved
- Services across the Change Portfolio are appropriately designed and managed for Experience, Functionality, Performance, Cost, Risk, and Agility
- Ensure that major changes to or introduction of new Services within the Portfolio are designed, transitioned, and managed consistently and effectively
- Ensure that services are accurately represented in the Service Portfolio and Catalogue
- Is a leader for Service Owners and Service Operations Managers within the Change Portfolio to ensure that services are well managed and consistently deliver Value to the institution
- Ensure that Services have the right performance metrics and that these are appropriately measured and managed
- Act as the Ultimate escalation point for major incidents, user feedback and complaints.
- Ensure that Vendors and Partners effectively co-create service outcomes and value
- Ensure modern processes and ways of working across service teams
- Ensure that the right enabling tooling and technology is available and used for effective provision of services
**Experience**:
- Experienced IT Service Manager / Service Owner
- Stakeholder management (technical and business)
- People / team management
- Vendor management
- Time / priority management
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Service Catalogue Manager
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London, United Kingdom Service Care Solutions - Criminal Justice Full timeService Care Solutions are looking for an Service Catalogue Manager to work on a Hybrid basis for a Government entity in London. You will have line management duties, including: - Oversight of direct reports and line management duties throughout their team - Managing team prioritisation and utilisation.? - Leading recruitment within the Service Catalogue...
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Service Owner
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Portfolio Service Lead
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Deputy Service Owner
1 month ago
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Deputy Service Owner
1 month ago
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Service Manager
1 week ago
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Service Manager
1 week ago
North London, United Kingdom Service Care Solutions Full timeService Manager - Adults Social Work Service Care Solutions are looking for an experienced and motivated Service Manager to work within London Borough of Haringey's new re-designed service in Adult Social Care. As the Service Manager, you will manage a team including Social Workers, Social Work Officers, and Community Care Officers. Your core...
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Service Manager
1 week ago
North London, United Kingdom Service Care Solutions Full timeService Manager - Adults Social WorkService Care Solutions are looking for an experienced and motivated Service Manager to work within London Borough of Haringey's new re-designed service in Adult Social Care. As the Service Manager, you will manage a team including Social Workers, Social Work Officers, and Community Care Officers. Your core responsibility...
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London, United Kingdom UK Civil Service Full timeJob summaryThis is an exciting opportunity to lead our work to identify how we will continue to collect marine scientific data at sea as our current research vessel, Cefas Endeavour, approaches the end of its planned economic life in 2033. You will be responsible for delivering the Cefas Future Delivery at Sea project, leading the project team working to...
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Product Owner
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Director of Customer Service
7 days ago
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Customer Service Representative
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Customer Service Representative
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Cluster Psychology Lead
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Service Delivery Manager
1 day ago
London, United Kingdom UK Civil Service Full timeJob summaryWe are transforming DCMS to meet the demands of an agile, delivery-focused department leading on some of the highest priority work for the government�s agenda to drive growth, enrich lives and level-up society. The role is based within the TACT (Technology, Assurance, Cyber Security & Assurance Team) team that forms part of wider corporate...
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Quality Assurance Services Manager
1 month ago
London, United Kingdom Service Care Solutions Full timeQuality Assurance Service Manager London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates. The role will be responsible for ensuring that all the CQC quality statements are met and where they are not met, plans are...
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Probation Service Officer
7 days ago
London, United Kingdom Service Care Full time**Probation Service Officer (Enforcement officer)** Service Care Solutions are the current holders of the Probation Service contract Nationwide. We specialise in the criminal justice sector and have access to all vacancies across the country offering a wide range of opportunities! We are looking for a Probation Service Officer to work across Courts in the...
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Product Owner
1 week ago
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Product Owner
14 hours ago
London, United Kingdom TUI Full timeAn outstanding opportunity to help create and deliver the product vision for TUI’s Group-wide Customer Data Services. Personalisation and frictionless journeys are now hygienic factors of a digital experience. Following the global pandemic, our customers are turning more than ever to our digital touchpoints to engage with us and they expect us to...
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Service Charge Officer
1 week ago
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