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Receptionist / Client Care

4 months ago

StokeonTrent, United Kingdom Blue House Veterinary Centre Full time

Blue House Vets are looking for a new team member who has a genuine passion for delivering outstanding customer service at all times.

This is a permanent, full-time role working 37.75 hours per week over 3 full days and 2 half days (including some Saturday mornings).
- A naturally positive and friendly personality - enthusiastic and proactive, with a good sense of humour
- The desire to create a positive outcome for all of our customers by working together with their colleagues and being an effective team member
- Previous experience in reception duties as well as customer service and administration
- Excellent communication skills to be efficient at record keeping, message taking, and resolving customer inquiries rapidly and to everyone’s satisfaction
- To be keen to learn and able to follow protocols
- To have an eye for detail - very important when medications are involved
- To be willing to help - this is a busy role, and helping the team is important
- To be articulate and able to empathise with clients

Responsibilities for this role will include but are not limited to:

- Meeting and greeting clients in person and on the phone
- Ensuring front of house is clean (including hoovering and mopping)
- Assisting with office duties
- Stock control, restocking
- Handling lab samples
- Dispensing medication
- Insurance claims
- Cash handling
- End-of-day banking

This role can be very full-on and difficult at times, requiring a professional approach, lots of common sense, and a bright and helpful attitude. You must be able to follow instructions, keep good records and have the willingness to learn. Computer literacy is essential. Veterinary knowledge (or experience working at a veterinary practice) is not necessary as training will be given, but a love of animals is required.

Please note this is a customer care role, not an animal care role, and as such does not directly provide a route into Veterinary Nurse training.

About our practice:
**Benefits**:
Bike to work scheme

Company pension

Employee discount

Flexible schedule

On-site parking

Store discounts

Wellness programmes

**Job Types**: Full-time, Permanent

Pay: £10.42-£11.44 per hour

Expected hours: 35 - 37.75 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 21/05/2024
Expected start date: 10/06/2024