Retirement Living Coordinator

2 weeks ago


Liverpool, United Kingdom Reed Social Care Full time

To facilitate the coordination and delivery of a professional service to Retirement Living customersacross a designated patch of the retirement living portfolio, in line with Riverside’s performance standards.

To provide an effective provision and delivery of services, facilities and housing management across a group of schemes.

Day to day monitoring of service level agreements with partners.

To be part of a staff team that is committed to ‘best practice’ in the social housing field.

Accountabilities or “What You Have to Do”

Ensuring occupancy targets are met, through lettings and refurbishments of properties.

Meeting rent collection and arrears targets.

To monitor and liaise the delivery of service contracts across a designated patch of schemes including lifts, heating fire equipment, gardening etc,

Providing practical support and information to customers when entering the service and throughout their involvement with the service, e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefitagencies.

Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes.

Monitoring and reducing issues of anti-social behaviour within services.

Clearly communicating customer responsibilities and tenancy compliance.

Working with colleagues to maintain good links with the local neighbourhoods.

Effectively using appropriate IT systems, including housing management systems and maintaining professional and timely records.

To assess potential customers housing needs, in consultation with relevant agencies and the customer in terms of their suitability to access the service.

To ensure that the company’s Health and Safety policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security at schemes at all times

Provide information to assist new customers on services within schemes and local communities.

Promote customer involvement at the schemes, working collaboratively with the Health & Wellbeing team.

Encourage customers to participate in events, activities and the running of the

schemes and promote integration of schemes into the local community.

To travel, across the designated patch to deliver an effective service,.

Knowledge, Skills and Experience:
Essential -Relevant experience of working with older and vulnerable people.

Experience of housing management duties.

Experience of liaison with agencies/partner organisations.

Desirable

Formal care, support or housing qualifications



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