Housing Management Services Officer

3 weeks ago

Liverpool, United Kingdom The Riverside Group Full time

**Job Title**:Housing Management Services Officer
**Contract Type**:Permanent
**Salary**:£25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role)
**Working Hours**:35 hours per week
**Working Pattern**:Monday-Friday 09:30am-5pm
**Location**:Speke, Liverpool

**The difference you will make as a Housing Management Services Officer**

You will deliver quality housing management services to customers of social housing and RHO, ensuring that customer queries are dealt with quickly and accurately. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments.

**About you**

We are looking for someone with.
- Demonstrable commitment to the Riverside Values
- Proven ability successfully resolve customer queries.
- A strong customer focus, with excellent communication and influencing skills.

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

**Role Profile**
- Deliver end to end case management of simple tenancy & leasehold queries that do not require site visits, maintaining accurate records and escalating issues where appropriate.
- Work collaboratively with colleagues in the Customer Contact Centre and Housing Services to ensure that queries are resolved as quickly as possible, without multiple handoffs, maintaining accurate customer records to support effective tenancy and leasehold management.
- Contribute to the improvement of processes and identify opportunities to enable first contact resolution by improving information held in the Knowledge Base.
- Ensure compliance with Group requirements in health & safety, safeguarding, equality & diversity, and data protection.

**Person specification**

**Knowledge, Skills and Experience
**Essential**
- Demonstrable commitment to the Riverside Values
- Proven ability successfully resolve customer queries.
- A strong customer focus, with excellent communication and influencing skills.
- Experience of working in tenancy and / or leasehold management
- Proficient in use of MS Office Suite
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
- Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same.

**Desirable**
- Competence in using Open Housing and Salesforce

  • Client Services Officer Housing

    2 weeks ago

    Liverpool, United Kingdom North West Housing Services Full time

    Client Services Officer (Housing) North West Housing Services is a leading provider of housing management, maintenance, property investment and finance services to housing co-operatives, small housing associations and leaseholders. We are based in Liverpool and operate throughout the North West of England. Salary £36,992 per annum plus essential car user...

  • Senior Housing Officer

    1 week ago

    Liverpool, United Kingdom Adullam Homes Housing Association Full time

    Senior Housing Officer Mobile Working covering the North West and Wales £32,000 to £35,000 per annum subject to knowledge and skills Permanent, Full Time - 37.5 hours per week Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos. We now have an opportunity for a Senior Housing Officer to...

  • Senior Housing Officer

    7 days ago

    Liverpool, United Kingdom Adullam Homes Housing Association Full time

    Senior Housing OfficerMobile Working covering the North West and Wales£32,000 to £35,000 per annum subject to knowledge and skillsPermanent, Full Time - 37.5 hours per weekAdullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos.We now have an opportunity for a Senior Housing Officer to join us...

  • Senior Housing Officer

    1 week ago

    Liverpool, United Kingdom Adullam Homes Housing Association Full time €32,000 - €35,000

    Senior Housing Officer Mobile Working covering the North West and Wales £Permanent, Full Time - 37.Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos. We now have an opportunity for a Senior Housing Officer to join us covering our properties across the North West and Wales - predominantly...

  • Senior Housing Officer

    2 weeks ago

    Liverpool, United Kingdom Adullam Homes Housing Association Full time €32,000 - €35,000

    Senior Housing Officer Mobile Working covering the North West and Wales £Permanent, Full Time - 37.Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos. We now have an opportunity for a Senior Housing Officer to join us covering our properties across the North West and Wales - predominantly...

  • Senior Housing Officer

    5 days ago

    Liverpool, United Kingdom Adullam Homes Housing Association Full time €32,000 - €35,000

    Senior Housing Officer Mobile Working covering the North West and Wales £32,000 to £35,000 per annum subject to knowledge and skills Permanent, Full Time - 37.5 hours per week Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos. We now have an opportunity for a Senior Housing Officer to...

  • Senior Housing Officer

    6 days ago

    Liverpool, United Kingdom Adullam Homes Housing Association Full time €32,000 - €35,000

    Senior Housing Officer Mobile Working covering the North West and Wales £32,000 to £35,000 per annum subject to knowledge and skills Permanent, Full Time - 37.5 hours per week Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos. We now have an opportunity for a Senior Housing Officer to...

  • Client Services Officer

    2 weeks ago

    Liverpool, United Kingdom Hiring People Full time

    Client Services Officer (Housing) North West Housing Services is a leading provider of housing management, maintenance, property investment and finance services to housing co-operatives, small housing associations and leaseholders. We are based in Liverpool and operate throughout the...

  • Client Services Officer

    2 weeks ago

    Liverpool, United Kingdom Hiring People Full time

    Client Services Officer (Housing) North West Housing Services is a leading provider of housing management, maintenance, property investment and finance services to housing co-operatives, small housing associations and leaseholders. We are based in Liverpool and operate throughout the...

  • Housing Services Officer

    3 weeks ago

    Liverpool, United Kingdom The Riverside Group Full time

    Job Title: Housing Management Services Officer Contract Type: Permanent  11 is achieved after 12 months successful performance in the role) Monday-Friday 09:30am-5pm The difference you will make as a Housing Management Services Officer You will deliver quality housing management services to customers of social housing and RHO, ensuring that...

  • Housing Officer

    6 days ago

    Liverpool, United Kingdom Sanctuary Full time

    Location: Liverpool, North West, GB, L3 2BY- Department: Housing Services- Operation: Sanctuary Housing- Closing Date: 19/03/2024- Salary: £32,242 - £33,939 / year- Requisition: 216713Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the...

  • Housing Officer

    1 month ago

    Liverpool, United Kingdom The Riverside Group Full time

    **Housing Officer** **Permanent role** **Part Time 25 hours** **Salary £ **22,898 **pro rata** **Based in Liverpool** **Scheme name Shackleton View** **Working Pattern Monday to Friday** Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well...

  • Homeless Officer

    2 weeks ago

    Liverpool, United Kingdom The Riverside Group Full time

    Contract type: Permanent  Full time: Full Time 35 hours per week  Monday – Friday  Location: Hybrid, Liverpool You will manage all customer and colleagues' contacts / enquiries in relation to services managed or delivered by building safety department including repairs, estate services, compliance and building safety. Including enquiries,...

  • Senior Property Services Administrator

    1 month ago

    Liverpool, United Kingdom North West Housing Services Full time

    **Senior Property Services Administrator** North West Housing Services is a leading provider of housing management, maintenance, property investment and finance services to housing co-operatives, small housing associations and leaseholders. We are based in Liverpool and operate throughout the NorthWest of England. - **Salary £26,000 per annum**: - **30...

  • Interim Housing Officer

    2 months ago

    Liverpool, United Kingdom Michael Page (UK) Full time

    About Our Client Our client is a substantial player in the sector, providing vital housing services to communities. With a sizeable team based in Merseyside, they are well-respected and known for their commitment to improving lives through their work. Job Description Manage a diverse caseload of housing properties Deliver high-quality customer service...

  • Housing Officer

    5 days ago

    Liverpool, United Kingdom Serco Inc. Full time

    **Housing Officer**: 12 hours - £12.00 Liverpool Here within our Initial Accommodation and Support Services Contract, an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along...

  • Housing Officer

    5 days ago

    Liverpool, United Kingdom Serco Inc. Full time

    Housing Officer Full Time - 12 hours - Hourly - £12.00 Liverpool Here within our Initial Accommodation and Support Services Contract, an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support...

  • Housing Officer

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Venn Group Full time

    Housing Officer/ Housing Advisor Vacancy waiting to be filledVenn Group would like to introduce the following position of Housing Officer' for a Housing Association in Merseyside Position: Housing Officer / Housing Advisor Location: Merseyside Salary: Negotiable dependant on experience Length: 4 months Hours: 37 hours p/weekThe role will predominantly...

  • Customer Service Officer

    4 days ago

    Liverpool, United Kingdom Cobalt Housing Full time

    **Job title**:Customer Service Officer **Contract**: 12 month fixed term contract **Salary**: £26,359.51 per annum **Location**: L11 2SF Working within a busy team, Customer Service Officer will be responsible for acting as the first point of contact for all customers, providing a high quality of service is delivered at all times and ensuring that all...

  • Customer Service Officer

    4 days ago

    Liverpool, United Kingdom Cobalt Housing Full time

    **Latest Opportunities**: We are passionate about building thriving communities where people are proud to live and can be their best. It’s an exciting time to be joining us as we continue our journey as an independent landlord. If you are the kind of person who is hard working and passionate about making a difference to our customers then we would love to...