Receptionist

7 months ago


Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

We are looking for a professional, efficient and outgoing receptionist, who enjoys interaction with a wide range of people, for the very busy reception of South Western Ambulance Service NHS Foundation Trust (SWASFT).

The receptionist will be responsible for answering all incoming telephone calls and assisting visitors to Trust headquarters. The post holder will be required to multi-task in order to provide an efficient and flexible administrative role. This will include managing various bookings and dealing with all incoming post as well as co-ordinating and dispatching all Trust outbound post.

This role is offered on a part-time basis Monday to Wednesday 9am to 5pm, however flexible hours across the 3 days can be considered on request.

SWASFT can be fast moving with ever-changing priorities, so the post holder is expected to have an agile approach to work, be self-motivated and highly productive, take pride in their own work, and be used to working in a fast-paced environment.

To answer all incoming and internal calls using the Trust switch board system in a professional, efficient and polite manner. This includes the door entry system.

Ensure all visitors to the Trust, in line with written procedures, are issued visitor passes. Provide a professional and polite ‘Meet and Greet’ service.

Frank and despatch all outbound mail for Trust Headquarters including the preparation of recorded, special or air mail post.

Ensure signed-for mail reaches the person addressed and log appropriately as signed and received.

Manage the reception area ensuring the area is kept tidy and that appropriate information is kept up to date, stocked and correctly posted.

When required, provide cover for the PA office e.g. taking messages, passing on appropriate information or recording accurate information from callers.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

**Benefits**:
Competitive NHS salary

A standard working week of 37.5 hours

Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years

Pay enhancements for out of hours, shift and overtime working

Generous Pension Scheme

Career and salary progression

Car leasing scheme

Free parking across Trust sites

Cycle-to-work and other salary sacrifice schemes

Staff networks

Access to a wide range of discounts from various organisations across the UK

For further information about this role please see attached the job description and person specification attached.


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