Technical Support Executive

2 weeks ago


Ascot, United Kingdom EIZO Ltd Full time

**Purpose**

To be the first line in technical support; and to deliver excellent customer service through the provision of support in response to customers’ queries

**Accountabilities/Responsibilities**
- Take ownership of customer technical queries raised through to them
- Assisting in maintaining cyber security on the IT estate of the company
- Liaise with the UK engineering team, manufacturer’s support team and the further EIZO team worldwide
- Distribution internally of the latest documentation that is released by Japan and support the CEC technological requirements
- Online product health checks for customers who have purchased the service

**Additional Position Requirements**
- Maintain current knowledge level of Technical Information Notices
- Strong team player willing to work closely with other members of the team to ensure the best level of service is provided to our customers
- Excellent communication skills, both verbal and written
- A keen interest in problem solving and technology

**Competencies**
- **Doing the Right Thing**:Shows continual effort to accomplish tasks. Develops own abilities and helps others to develop theirs in order to improve service to internal and external customers. Adheres to organisational rules and procedures and willingly adopts own working practices to support changes
- **Enriching Others**:Meets all team deadlines and responsibilities, listens to others and values their opinions, demonstrates respect to others, helps senior managers to meet goals, welcomes newcomers and promotes the team atmosphere. Is mindful of the organisation’s corporate social responsibility policy and its commitment to the Principles of Conduct.
- **Acting Honestly**:Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad news. Acts as a role model for EIZO’s ethical and professional standards.
- **Taking Responsibility**:Managing and taking on the responsibility for all tasks defined in the job description and delivering them in a timely manner. Drives for results, demonstrates motivation and personal commitment to achieve results that make a difference to the organisation. Takes responsibility for own development and seeks to

develop new skills.

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Free flu jabs
- Free parking
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Ascot: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Technical Support Executive
Expected start date: 24/04/2023



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