Client Success Executive

3 days ago


Harlow, United Kingdom Baker Ross Ltd Full time

**About Us**

We are Baker Ross, a privately owned, highly successful, high growth, one of the market-leading online arts and crafts retailer based in Harlow Essex, having been in operation for over 40 years. This is an opportunity for a driven Client Success Executive to join a well-established e-commerce business in an exciting time of growth and development. This role would suit an experienced person who is able to open doors and develop key accounts across the UK. The business has enjoyed significant growth and expansion over the last 5 years and is aiming to further this trajectory in the next phase of development.

This is an office-based role in Harlow, with 1 day working from home per week on successful completion of probation.

**Job Summary**

**Role Responsibilities**
- Identify and realise new business opportunities across a wide range of sectors.
- Proactively contact potential clients to self-generate your own pipeline opportunities.
- Manage and grow a database of prospect clients and new customers
- Work with the Client Success team in creating strategies to successfully reach new business opportunities.
- Building relationships with new clients, gauging their needs, the competition within their industry and their positioning.
- Maintaining and developing relationships with our current key accounts
- Actively promoting the brand and providing excellent customer service at all times
- Researching new markets
- Pitching products to new and existing clients
- Preparing product pitches and preparing presentations to prospective clients
- Maintaining customer accounts and records of sales

**Knowledge, skills and experience**
- Proven working experience as a telemarketer within ecommerce
- Strong track record of success with solid employment history
- Proven track record of sales closing (2+ years)
- Motivated by goals and targets
- Sound knowledge in key account management, negotiation and cross border e-commerce
- The ability to sell ideas, products, and services
- Excellent time management skills and the ability to multitask
- A strategic and creative mind
- Excellent customer service skills
- To understand and propose products/solutions by focussing on the clients’ requirements
- Ability to motivate themselves and others to create a positive working team
- The ability to accept rejection and maintain a positive mindset
- Strong communication skills, both written and verbal to ensure professional interactions with both internal and external stakeholders
- A resilience to transmit passion and enthusiasm during a call
- Active listening skills and the ability to understand the customers’ needs
- Excellent persuasion skills and the ability to build a rapport using a great positive personality
- The ability to work within a fast paced, flexible and entrepreneurial environment

**Salary**:£28k per annum

**Working Hours**:Monday to Friday 8.15am to 4.45pm

**Holidays**:24 days per annum + Bank Holidays.

**No Agencies please.**

**Salary**: £28,000.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Harlow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Telemarketing: 1 year (required)
- record of sales closing: 1 year (required)

Work Location: In person



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