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Non Exchange Dealing Administrator

5 months ago

Bath, United Kingdom eFinancialCareers Full time

At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
**The Role**:
Responsible for the timely and accurate management and execution of client dealing instructions via a variety of mechanisms including EMX, Fund Managers, their agents and administrators or through product providers and deposit-takers. To ensure adherence tothe IFDL T&Cs, internal SLAs and Regulatory and/or Legislative guidelines.
To undertake Non Exchange Dealing tasks and provide support to the other members of the team. To deliver quality customer service and meet operational objectives ensuring that all tasks are completed in accordance with Regulatory and/or Legislative guidelines.
**Key Responsibilities for this Role**:

- Ensures that all Client orders in Non Exchange instruments are executed accurately and in a timely manner, in line with agreed SLAs and Regulatory/TCF principles.
- Uses initiative to identify and resolve back office related queries and to ensure all tasks are undertaken accurately and in accordance with internal SLA's and external regulatory guidelines.
- Develops strong working relationships with all Back Office teams to deliver a cohesive and professional level of customer service.
- Engage with continuous improvement activities to ensure processes are scalable and efficient within the agreed risk tolerance levels.

**Key Knowledge, Skills & Experience**:

- Accurate, diligent and demonstrates integrity.
- Ability to prioritise.
- Able to communicate clearly and precisely, especially when dealing with complex queries.
- Experience of working in a financial services environment.
- An understanding of investment products and related processes.
- An awareness of FCA regulations.
- Understanding of TCF principles.

Work Level: Colleague
Recruiter: Sarah Mathers
Closing Date: 25 January 2023
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity,age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.