Customer Service Representative

5 months ago


Dartford, United Kingdom Survitec Group Limited Full time

**Vacancy Title: Customer Service Representative**

**Vacancy Location: Dartford, Kent**

**Engagement Type: Permanent, Full Time**

**Your Company**

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme

**Your New Role**

Are you a technically minded individual that understands the safety needs of vessels and an excellent communicator, passionate and committed to delivering great customer service? Are you flexible and adaptable to change within a dynamic business? Great news Survitec now have the perfect role for you as our new Marine Technical Services Coordinator at our Dartford office

Reporting into Customer Service Manager in our Marine Division. You will flaunt our culture of customer satisfaction through the end-to-end customer process globally via orders, inquiries, and complaints. You will maintain and engage ongoing relationships with selected customers and sales staff.

You will use your marine industry knowledge to liaise regarding availability of our products and services and sales territories to provide a key communications link to the customer. Using your skills and experience you will be able to analyse and judge the sensitivity to our customer needs in each situation.

**What You Can Expect from the Role**

**Key Responsibilities and accountabilities**:

- Provide detailed product and service information and address complex customer inquiries.
- Manage order recording and processing, including custom and special orders, coordinating with relevant teams for efficient delivery.
- Initiate contact with allocated customers via telephone or other channels to cultivate and enhance relationships, serving as the primary contact for addressing customer queries and complaints.
- Handle complex or escalated issues promptly and effectively, seeking managerial approval when necessary.
- Schedule follow-up tasks and document relevant information in the system to develop a call plan.

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

**The Experience, Qualifications and Skills You Will Have**

**Essential Criteria**
- Experience withing a Marine setting or within a technical role managing Salesforce or IFS system.
- Must have strong problem-solving skills.
- Excellent Customer Service experience.
- Proficient in Microsoft Office.

**Why work for us**
- 33 days holidays including public holidays
- Cycle to Work Scheme
- Free Car Parking
- Life Assurance up to 4x salary
- Pension Scheme
- Training & Professional Development Opportunities
- Employee Assistance Programme
- Free and confidential service provided by Health Assured
- Workplace Reward & Recognition scheme

**How to Apply**

**Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, ad free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.**

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee mentoring programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Work Location: In person



  • Dartford, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver excellent service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or equivalent.Experience in customer service or retail is...


  • Dartford, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Dartford, we're seeking highly motivated Customer Service Representatives to contribute to our dynamic team. Key responsibilities include engaging with customers, participating in operational workflows, and collaborating with colleagues to achieve goals.Key Requirements:High school diploma or equivalent.Previous experience in...


  • Dartford, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues in a timely and professional manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure seamless customer...


  • Dartford, Kent, United Kingdom St Leger Homes Full time

    At St Leger Homes, we are committed to delivering exceptional customer service. As a Customer Service Representative, you will be the face of our organization, providing support to internal and external customers.With a competitive salary of £22,500 - £25,000 per annum, depending on experience, you will have the opportunity to grow your career in a dynamic...


  • Dartford, United Kingdom CV-Library Full time

    Customer Service Representative - Dartford, Hybrid Must have customer service experience This is a fantastic opportunity to be part of a forward-thinking company. Key Responsibilities: Engage with customers via phone, email, and chat to resolve inquiries and provide support Maintain detailed records of customer interactions and feedback Collaborate...


  • Dartford, United Kingdom Huntress - Maidstone Full time

    Customer Service Representative - Dartford, HybridMust have customer service experienceThis is a fantastic opportunity to be part of a forward-thinking company. Key Responsibilities:Engage with customers via phone, email, and chat to resolve inquiries and provide supportMaintain detailed records of customer interactions and feedbackCollaborate with team...


  • Dartford, Kent, United Kingdom beBee Professionals Full time £20,000 - £30,000

    beBee Professionals is seeking a Customer Service Representative to provide outstanding customer service and support the store's operations in Dartford, UK.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...


  • Dartford, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Dartford, UK.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...


  • Dartford, United Kingdom North Kent Timber Limited Full time

    Job Description: Customer Service Representative **Duties**: - Provide accurate and helpful information to customers regarding products. - Assist customers with placing orders, tracking deliveries, and resolving any issues or concerns - Maintain customer records and update information as necessary - Create purchase orders. - Follow up with customers to...


  • Dartford, Kent, United Kingdom aira Full time

    Creating a Sustainable Future for Our CustomersAira is a champion of next-generation home energy solutions, and we're seeking a dedicated and customer-focused call centre representative to join our team. You will be responsible for handling customer inquiries, assisting customers with booking surveys, services, and providing excellent customer service.Key...


  • Dartford, Kent, United Kingdom Gold Au Full time

    Sales and Customer Service Representative OpportunityWe are seeking a motivated and enthusiastic Sales and Customer Service Representative to join our team as a Part-time Customer Service Representative.In this role, you will be responsible for promoting products and services, building strong customer relationships, and delivering a 5-star customer...


  • Dartford, United Kingdom CST Training LTD Full time

    Full-Time Customer Service Representative We are seeking a collaborative and communicative Customer Service Executive to join our dynamic team at CST Training, based in our Dartford office. If you have a passion for teamwork and open communication, this exciting and rewarding opportunity is perfect for you. Working full-time from our Dartford location, you...


  • Dartford, Kent, United Kingdom Frasers Group Full time

    Job OverviewSports Directory, part of the Frasers Group, is a leading supplier of sports education equipment. We are seeking an experienced Customer Service and Sales Representative to join our team in the UK.About UsWe pride ourselves on uniting sports with education, recognizing that education extends beyond textbooks and classrooms. Our mission is to...


  • Dartford, Kent, United Kingdom St Leger Homes Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Access Officer.The successful candidate will be responsible for providing exceptional customer service and supporting the wider team in delivering services to our customers.Main Responsibilities:Providing customer service and support via various...


  • Dartford, Kent, United Kingdom St Leger Homes Full time

    Job Summary: We are seeking a highly skilled and motivated individual to join our team as a Customer Access Officer. The successful candidate will be responsible for providing exceptional customer service and administrative support to our customers.Key Responsibilities:Provide customer service and support to internal and external customersCarry out a range...


  • Dartford, Kent, United Kingdom St Leger Homes Full time

    We are seeking a talented Customer Access Officer to join our team at St Leger Homes. As a key member of our team, you will be responsible for delivering exceptional customer service to our internal and external customers.The role involves carrying out a range of administrative duties, including supporting the wider team and providing high-quality customer...


  • Dartford, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking enthusiastic and dedicated individuals to join our team at beBee Professionals in Dartford. As a key member of our team, you will play a vital role in delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Provide top-notch service and support to our customers.Participate in all aspects of our...


  • Dartford, Kent, United Kingdom Jones Bootmaker Full time

    About the RoleWe are currently seeking a Customer Advisor to join our team at Jones Bootmaker in Bluewater Shopping Centre. The successful candidate will work on a part-time contract of 16 hours over 4 days per week.Key ResponsibilitiesDeliver exceptional customer service and provide advice on shoe care and accessories to customers.Meet daily KPIs in terms...


  • Dartford, Kent, United Kingdom SPEEDECK Full time

    Campion Insurance, part of PIB Group, is seeking a Customer Service Executive to join our Personal Lines team in Galway. As a key member of our team, you will be responsible for managing existing client relationships and servicing a renewal book of car, home, and van policies. Your primary objective will be to achieve renewal income retention targets while...


  • Dartford, United Kingdom Diamond Search Recruitment Ltd Full time

    Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work. Recruiting for Sales Administration/Customer Services personnel, this represents a great opportunity for experienced individuals to join the...