Customer Service Representative

2 weeks ago


Dartford, Kent, United Kingdom Jones Bootmaker Full time

About the Role

We are currently seeking a Customer Advisor to join our team at Jones Bootmaker in Bluewater Shopping Centre. The successful candidate will work on a part-time contract of 16 hours over 4 days per week.

Key Responsibilities

  • Deliver exceptional customer service and provide advice on shoe care and accessories to customers.
  • Meet daily KPIs in terms of sales and customer satisfaction.
  • Work effectively as part of a team to maintain store standards and product placements.
  • Support the maintenance of stockroom and ensure accuracy of stock levels.

Requirements

  • Good availability to work weekend, evening, and weekday shifts.
  • Ability to work regular overtime hours.
  • Previous experience in a retail or customer care environment is desirable.

Benefits

  • Paid at £12.15 per hour or £10.86 per hour for 18-20 year olds and £9.42 per hour for 16-17 year olds.
  • Opportunity to increase pay to £12.35 per hour or £11.08 per hour for 18-20 year olds and £9.63 per hour for 16-17 year olds after completing a retail induction.
  • Generous staff discount scheme.
  • Holiday entitlement that increases with service.
  • Company contribution pension.
  • Access to the Pavers Foundation.
  • Access to wellbeing and financial support through RetailTRUST.

About Us

Pavers has been established for over 50 years and is a successful and profitable family-run footwear retail business with a robust presence across the UK and Ireland. We operate over 190 stores and are continually expanding our store network.

We are committed to doing the right thing by our people and the planet. We have achieved Carbon Neutral status annually since 2021 and have contributed over £2.2 million to vital causes in health, education, and community sectors through the Pavers Foundation.

Our supportive family environment fosters exceptional job satisfaction, ensuring our colleagues are well-cared for. We firmly believe that by investing in our people, we provide the best service to our customers.



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