Customer Service Representative
6 months ago
Job Description: Customer Service Representative
**Duties**:
- Provide accurate and helpful information to customers regarding products.
- Assist customers with placing orders, tracking deliveries, and resolving any issues or concerns
- Maintain customer records and update information as necessary
- Create purchase orders.
- Follow up with customers to ensure their needs have been met and provide exceptional service
- Due to location must have a full driving licence and own vehicle.
**Experience**:
- Previous experience in customer service or a related field in builders merchants or Timber Merchants is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and the ability to think quickly on your feet
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
- Attention to detail and accuracy in data entry and record keeping
We offer competitive pay, including benefits such as health insurance, paid time off, and opportunities for career growth within our company. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.
Hours Monday to Friday 7.30 - 5.00 (1 hour paid lunch break) & every other Saturday 8.00 -1.00
Full Uniform and PPE provided.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£32,000.00 per year
**Benefits**:
- Company car
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Store discount
**Experience**:
- Customer Service: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: Internal Sales
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