Customer Services Manager
1 week ago
**Customer Services Manager**
- Manage, lead, and motivate the department, with a focus on departmental objectives.
- Continually review and implement improved processes to maximise efficiency whilst maintaining high levels of service.
- Identify areas of development and skill gaps to support the development of the team.
- Work with team leaders to introduce daily analysis and reporting of remote workers individual and team productivity.
- Build and maintain productive relationships with other departments.
- Collaborate with Overseas & Operations Manager in relation to any crises arising.
**Customer Service Manager - Skills & Experience Required**:
- Minimum of 2 years experience managing a customer service / operations team within a travel company.
- Exceptional communication and inter-personal skills with the ability to build strong working relationships at all levels.
- Excellent people management and leadership skills with a desire to help others develop their knowledge.
- Highly organised and self motivated.
- Confident manner and strong commercial acumen.
- An ability to thrive within a pressured environment.
- Strong decision making and problem-solving skills with meticulous attention to detail.
- Ability to influence and negotiate.
- Positive outlook with the ability to be flexible in a changing market.
**Customer Service Manager - Additional Information**:
- Competitive salary
- Full time Monday - Friday 9am - 5.30pm
- Hybrid off ice / home based with approx. 3 days in the office.
- Holiday discount for you and your friends and family
- 25 days holiday plus your birthday off
- Health Plan
- Subsidised gym membership
- Educational trips
**Don't keep a good thing to yourself**
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
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