Team Leader Accounts
3 days ago
My client, an **Accountancy & Business Advisory Firm** with offices throughout the UK are looking to recruit a **Team leader Accounts** / **Senior Associate,** within their large Shared Service Centre based in Liverpool City Centre. You will join the BSO (Business Services & Outsourcing) Support team.
This team is one of several Hubs within the companies rapidly growing SSC. SSC team members work internally within the business providing support to the client facing members of the firm. However, this position will mean that you will also be heavily involvedwith client facing responsibilities too.
SSC BSO Support Senior Associates role is to supervise the team’s delivery of services. It is an excellent opportunity to gain further experience in a supervisory role in a large firm.
**This will be a challenging and rewarding role where you will**:
- Client face and both liaise with clients and our regional client teams
- Support regional client facing outsourcing teams with advanced bookkeeping, accounts payable and ad-hoc processes and review and management of these processes. Be confident in providing this support
- Support regional client facing outsourcing teams with review and management of management accounts and VAT return preparation and other ad-hoc work. Be confident in providing this support
- Support, coach, train and mentor junior members of the team and act as a point of escalation for quality and performance
- Drive forward standardising process and process efficiencies
- Act as main point of contact with client and client teams, responding timely to requests, resolving issues and building strong working relationships
- Manage team work load is managed efficiently and effectively and delivery of workload is timely and at a high level of quality, ensuring clients are provided with excellent service
- Manage people performance; conduct monthly performance reviews, annual performance appraisals, performance management plans and assist with objective setting
- Manage, train and support team leads across an area. Support Hub manager with monitoring attrition levels, sickness and absence and to develop and embed alleviation plans.
- Ensure SLAs and KPIs are in place so deadlines can be monitored and quality of work can be measured
- Produce monthly management information to report to manager
- Work with Microsoft excel and various desktop and cloud accounting packages
- Provide support and assistance to other teams during busy periods if primary commitments allow you to do so and seek to be involved in other projects outside your primary role when opportunities arise
**Skills & Experience Required**:
- One of the following qualifications; ACCA, ACA, CIMA
- Experience in a similar role and experience with people and performance management
- Good stakeholder management skills and excellent attention to detail
- Experience with managing a team; Measuring utilisation, productivity and quality and reporting on this
- Experience in using desktop and/or cloud accounting packages
- Specifically Sun, SAP Business1, AIQ, Netsuite, etc
- Good knowledge of Microsoft Excel and experience with other Microsoft packages
- Well presented with a professional level of communication - both verbal and written
- Good time management, organisation skills and the ability to prioritise/complete tasks
- Ability to work well in a team environment, use own initiative and take a flexible approach
- No professional training contract is provided with this role. However ongoing training is provided to meet role specific needs
**Benefits as Standard**:
- 25 days’ holiday;
- access to a personal pension scheme, with matched employer contributions;
- life assurance cover;
- and income protection insurance.
**Extra add on Benefits**:
- buy up to ten days’ extra holiday;
- add on private medical, personal accident, dental insurance or travel insurance;
- enrol in our Bike to Work scheme;
- enjoy discounts off cinemas, dining, and gyms;
- receive an interest free season ticket loan or interest free graduate loan;
- access childcare vouchers;
- take an online health assessment and utilise our employee assistance programme.
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