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Team Leader

2 months ago

Liverpool, United Kingdom Purchasing Professionals Full time

My client, an accountancy and business advisory firm, are seeking a **Team Leader **to join their ever-expanding shared service centre/Tax department in Liverpool.

**The Role**:
The role of a Team Leader / People Manager is to empower, inspire, support, and develop the capabilities of their team members to set them and their clients up for success.

It involves meeting regularly with their Team Members and managing, coaching, motivating and

engaging their team throughout the year to ensure they achieve their full potential, with the ability to flex their style as needed to support and develop the individuals within the team.

The People Manager role includes a number of key areas:
**Recruitment and Onboarding**

Responsible for the new Team Member’s local onboarding and induction process, including the allocation of buddies and devising new starter training programmes within the hub, linking in with national and SSC induction schedules as appropriate.

Support new employee to understand the Firm and Streams activity, priorities and strategy

Understand new Team Member’s role and work with them to set SMART objectives in line with

Expectations and review performance ahead of the end of the probation period

Meet regularly with Team Member to provide support, give direction, answer queries, monitor

Performance and quality (working with SME’s to help support the technical aspects).

People Managers will assist in recruiting and selecting new joiners, following the

Firm’s recruitment process.

**Performance Management**

Take time to understand the Achieving My Potential framework

Work with Team Member to set and continually review SMART objectives for the performance review year

Ensure Team Member takes responsibility for obtaining feedback and job quality reviews to enable you to have a robust understanding of their performance throughout the year

Regularly review performance with input from the technical team in order to provide honest and constructive feedback in a timely manner

Have open and honest coaching conversations to help Team Member identify/address strengths and

development areas

Support Team Member to identify opportunities for development and progression, feeding into local succession planning activity

Where appropriate, consult with the Hub manager and/or HR to ensure any performance

issues are addressed consistently and in a timely fashion

Support the firm-wide cyclical performance and pay processes as required, providing a fair and balanced view on performance, quality and progression at consistency panel meetings and adhering to the firm’s framework in terms of pay and promotion activity.

**Technical and Developmental Training**

Act as a technical expert or obtain the SME support in this area and provide support and guidance for the team

Ensure Team Member has the relevant technical training for the role and approve delegate requests as appropriate

Ensure Team Member is aware of latest technical and methodology developments

**Collaboration & Communication**

Working with the workflow team to ensure the required staffing levels are planned, in line with seasonal peaks and any new activity.

Communicating effectively with various stakeholders, within SSC and the wider firm, on a regular basis, both verbally and written as appropriate and representing the Tax hub as required

Devise mechanism for regular feedback and communication with the technical Tax team and other SMEs

Supporting wider SSC activity and working with other departments (both within SSC and wider firm) as required.

Role specific training will be provided.

**Skills & Technical requirements**:
Demonstrable experience of people leadership & management, with the ability to flex style as required

Must have recent experience working in a team leader role

Experience of working in a call centre environment

Evidence of strong coaching and development skills

Excellent communication skills
- both verbal and written

Accounting & or Tax experience is desirable but not essential

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Liverpool

Reference ID: Team Leader