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Continuous Improvement Specialist
3 months ago
Hours:
This role is a full-time position working 35 hours per week with the requirement for someone to be in the office, Skipton North Yorkshire, 1-2 days per week. This role is a Fixed Term Contract for 12 months with a salary of up to £33,587 depending on experience.
**Salary**:
£33,587 Per Annum
Closing Date:
Fri, 16 Feb 2024
Introduction
We are recruiting for a Continuous Improvement Specialist to join our Customer Communications Team who sit within Homes Operations but deal with comms across our organisation.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
You will join the Customer Communications team as a Continuous Improvement Specialist, where your primary role will be undertaking the development work on new and existing letters, as part of our programme to improve our customer comms. The team includes developers and copywriters and is the hub for all operational letters across the society. Our aim is to improve these letters where possible, being curious and proactive in what the letter is, why we send it and how it fits into the overall customer journey. We work in an agile way to maximise our outputs, with ongoing stakeholder management a crucial part of what we do - it’s really important that our ‘customers’ know where things are and when they can expect them.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. This role is a full-time position working 35 hours per week with the requirement for someone to be in the office, Skipton North Yorkshire, 1-2 days per week. This role is a Fixed Term Contract for 12 months with a salary of up to £33,587 depending on experience.
We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including- Annual discretionary bonus scheme.- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days.- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.- Matching employer pension contribution (up to 10% per annum).- A commitment to training and development.- Private medical insurance for all our colleagues.- Salary Sacrifice Scheme for Hybrid/Electric Car.- Colleague Mortgage (conditions apply).- 3 paid volunteering days per annum.- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups.- We care about your health and wellbeing - we provide a range of benefits that support this including cycle to work initiative and discounted gym membership.
What Will You Be Doing?
This exciting and diverse role will focus on improving our customer journeys, helping to reduce friction and pain points, remove risks and failure demand, whilst also ensuring that we remain complaint with financial services regulation. Not only will this role require someone with a technical skill set, but you will also require leading behaviours. Your curiosity is key, will you be able to find expectations to the rule, will be actively seek out and implement improvements?
What we want you to do:
- You will embrace change, think flexibly and be able to generate ideas that enhance our customer and colleague journeys.- Help reduce cost and create efficiencies, with a focus on our shift to become a more digitally enabled and paperless society.- Role model the prioritisation of change to fix failure demand, whilst challenging others to do the same.- Promote agile working practices and an agile mindset across our Distribution teams whilst ensuring the views of others are considered.- An ability to build effective, trusted relationships with key business areas across the organisation including all Change area, Hubs, our mailing house, IT, Financial Crime, Legal & Compliance.
What Do We Need From You?- Experience of planning and prioritising workloads ensuring achievement of objectives.-
- A basic understanding of logic functions including “and” or “or” rules.- Confident with technology and detailed customer facing processes.- A proven ability in identifying and driving change in a deadline driven environment.- Experience of working in different environments including Agile.- Analytical and methodical.-
- Support the team to identify opportunities to improve ways of working.- Commitment to challenging views that detrimentally impact the customer journey.- Good problem-solving skills.- Ability to work on
