Customer Service Agent

2 weeks ago


Belfast, United Kingdom Brook Street Full time

Brook Street Recruitment is working on behalf of our client to recruit telephone Customer Service Agents on a full time and permanent basis.

As a Customer Service Agent you will work from home and operate as the first point-of-contact for the company's clients and partners.

Dealing with queries from these organisations and liaising internally with the company's other departments, you will quickly develop an in-depth knowledge of the company's products and services.

Duties

Taking inbound calls from clients and also dealing with teams across the business
Dealing with a wide variety of queries, analysing clients' payments-related issues
Assisting with disputes and providing sustainable solutions
Maintaining an in-depth knowledge of functionalities for all systems
Ensuring that a first class customer service is provided to clients

Working shifts

The working shift for these positions is 13.45pm to 22.15pm or it can be 15.00pm to 11pm
The 3pm to 11pm shift will not require weekend work

It will depend in what shifts are available after you have interviewed and been offered a post to determine what shift you will work on

The client will want applicants to train on site for the role for the first two weeks and the training will be between the hours of 12pm and 8pm

After training you will work on your allocated shift

**Benefits of working in this role include**:
Paid Annual Leave
All the equipment you need to work from home
Bonus opportunity twice per year
Employee appreciation programme
Opportunities to learn, develop, and to build a career

PLEASE NOTE THAT IT IS PREFERABLE FOR APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND

Brook Street (UK) Limited are en equal opportunities employer



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