Customer Care Advisor

2 weeks ago

Ashford, United Kingdom Verifone Full time

**Customer Care Advisor**:
Ashford, England, United Kingdom

**WHY VERIFONE**:
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

**We are searching for a Customer Care Advisor in Ashford, Kent. The role will be on site.**

**WHAT YOU'LL DO**:

- Outbound courtesy calls to customer base, monitoring level of service provided, obtaining feedback and monthly data to be provided to management.
- Investigate and resolve customer queries and complaints quickly and patiently within set SLA’s, to include enquiries on orders, late deliveries, faulty goods, bank details, settlements and invoice queries.
- Complete retention calls, working closely with the customer and Sales, resolving possible issues and promoting new products where appropriate.
- Administration of cancellation requests to include calculation of settlement fees, collection and suspension of devices and service.
- Arranging collection, delivery of items, working with customer, courier and logistics.
- Supporting Credit Control with enquiries to enable quick recovery of outstanding debt.
- Providing reports and management information as requested.
- Ensuring all calls are logged and closed correctly and notes and actions taken are clear and concise.
- All processes to be maintained and updated on the local knowledge base.

**WHAT QUALIFICATIONS WILL YOU NEED TO BE SUCCESSFUL?**:

- Clear communication, use of positive language
- Problem Solving skills
- Time management skills
- Ability to work both alone and as part of a team
- Willingness to learn with a great work ethic
- Accurate record keeping
- Advanced Excel skills
- Attention to details

**OUR COMMITMENT**:
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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- First Name *- Last Name *-
- Phone *- Location (City) *Locate me
- Resume/CV *- Attach

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- (File types: pdf, doc, docx, txt, rtf)- Cover Letter- Attach

Dropbox
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- (File types: pdf, doc, docx, txt, rtf)- Have you ever been employed by Verifone? *- How did you hear about us? *- Please select
- Please select- If referred by a Verifone employee, please let us know who referred you?(applicable only if you have responded as 'Referral' to the prior question)
- Are you flexible on your working location? *- Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)? *- What are your salary expectations for this role?- LinkedIn Profile- Website-
- Please select
- Please select- Are you currently a citizen of any of these countries: Cuba, Iran, North Korea, Syria?**Voluntary Self-Identification**:
As set forth in Verifone Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
- Gender- Please select- Gender- Please select- Are you Hispanic/Latino?- Please select- Are you Hispanic/Latino?- Please selectRace & Ethnicity Definitions

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. milit

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