Medical Secretary

5 months ago

London, United Kingdom Primary Care Holdings ta Living Room health Full time

**ABOUT US**:
Living Room Health specialises in the delivery of orthopaedic procedures, ortho-biologic treatment (PRP, BMAC, Micro fragmented Adipose Tissue) and diagnostic scans for orthopaedic conditions including sports injuries, arthritis, and joint degeneration and joint replacements.

We have a team of specialist consultants on hand to provide expert care for patients seeking treatment in orthopaedics (Knee, Hip, Shoulder, Elbow, Hand and Wrist, Spine).

We are looking for Medical Secretary from the private sector (orthopaedic experience preferred), with a can-do attitude. We have a diverse team with varying experience and hope to fill this position as soon as possible.

**OVERALL OBJECTIVES**
- To work as a key member of Living Room Health team as a Medical Secretary, supporting other Medical Secretary in the operational and administrative running of the clinic.
- To cooperate with Senior Medical Secretary, Customer Service Manager and Living Room Health Consultant(s) to provide a point of contact and support for designated patients having appointments, telephone, video and face to face consultations and clinical procedures with the LRH consultant(s)
- To review the letters after typists’ production of outgoing correspondence and despatching outgoing letters as required
- To be trained and fully conversant with the current Practice Management data system: Semble and CRM system HubSpot.
- To plan and organise imaging requirements for patients prior to their requisite consultations including scan booking at partner facilities, in house, uploading scans and IEP requests onto Biotronics system.
- To organise all requisite, follow up appointments including to other clinical consultants/ procedures and surgeries as deemed necessary at time of consultation.
- To liaise with the team and external medical secretaries to ensure patients information for new and ongoing patients as much as clinical procedures are forwarded as soon as known.
- Liaise with other PAs within the business
- Maintaining strong communication channels to swiftly alert to urgent requests and, when needed, use your judgement to delegate where appropriate
- Take minutes in meetings
- Diary management
- ensuring this is always up to date
- Arranging, coordinating business national and international travel and itineraries
- Coordinating and scheduling lunches
- Organising events
- Manage projects and follow-up with team members where required
- Maintain a strong working relationship with other relevant departments
- General day to day ad hoc duties

**OTHER REQUIREMENTS**:

- To be current and in date with all mandatory Compliance protocols and policies.
- To always maintain patient confidentiality
- To be aware of your responsibilities to yourself and the organisation (TRC) under the current Health and Safety at Work regulations.
- To be aware of your responsibilities under local Information Governance regulations and General Data Protection Regulations (GDPR).
- To be aware of the Practice/organisation Complaints policy
- To attend all requisite Med Sec/PA Department and other TRC staff meetings
- Additional hours will or may be required to be worked to cover colleague’s absence or to assist in ensuring continuity with the appropriate Consultants
- Arranging conferences, meetings, MDTs
- Cross-cover admin annual leave

**QUALIFICATIONS AND EXPERIENCE**
- Educated to minimum A-Level standard or equivalent (essential)
- Educated to degree level (desirable)
- Experienced of working within private healthcare (desirable)
- Excellent communications skills both written and verbal
- Advanced Microsoft Office skills including Excel, Power Point and Word
- Knowledge and understanding of medical terminology

**BENEFITS**
- A competitive salary
- 25 days annual leave plus UK holidays
- Contributory pension
- Private healthcare scheme
- Bonuses based on performance.

This job description is not exclusive or exhaustive and the post-holder will be required to undertake such tasks as may be reasonably expected within the scope and grading of the role.

**Job Types**: Full-time, Permanent

**Salary**: From £30,000.00 per year

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Secretary: 1 year (required)

Work Location: In person

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