Customer Care Advisor

3 weeks ago


London, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Passionate about Customer Service?**

We are looking to hire a number of Customer Care Advisors to join my clients rapidly expanding Customer Success team. If you enjoy thinking outside of the box, engaging customers, are organised, and strive to make customers happy, this could be just what you are looking for.
Hours of work : Monday - Friday 9.00am - 5.00pm
Salary Package: £29,000 + Excellent Benefits
Location: Central London (Hybrid working - 3days Office/2days working from home)

**Main Responsibilities include but are not limited to**:

- Being the customer champion and putting the customer at the heart of everything you do
- Providing first-line support to customers to manage issues and complaints and to ensure a resolution is agreed
- Communicating with customers and our trade partners and turning their needs into action
- Providing constant feedback to Operations and Product to ensure that we continue to learn and change to deliver a great customer experience

**Required Skills**:

- Ability to deal with customer queries effectively and empathetically
- Comfortable using computers, customer relation systems or other customer tracking platforms
- Great written and oral communication skills
- Work collaboratively across the business in a multi-functional role
- Previous experience of working tradespeople would be beneficial

**About You**:

- Passion, energy, focus and enthusiasm for both the role and our business
- A self-starter attitude with a love for constant learning and personal development
- An ability to get things done quickly
- A team player who works well with others as well as individually
- Innovation - you need to be open and willing to adopt new ways of working.
- Customer focus - You should always be thinking, "What can I be doing to deliver the most value to our customers?



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