Customer Service Advisor

2 months ago

London, United Kingdom CVP Full time

**____________________________________**

**JOB TITLE**:Customer Service/Care Team Advisor

**REPORTS TO**:Customer Service Director

**LOCATION**:89 Great Titchfield Street Fitzrovia, London, W1W 6RN

**DATE CREATED**:October 2023

**SALARY**: Salary plus Bonus

Working hours - 09:00 - 17:30 (Subject to event needs)

**____________________________________**

***

Reporting to the Customer Service Director, the Customer Service/Care Team Advisor offers a fantastic opportunity to be fully involved in a company which is consistently experiencing growth.

This role is primarily responsible for the Front of House/Reception and overseeing the smooth running of the CVP Great Titchfield Street showroom, and ensuring the building is maintained to a high standard.

This is a full-time role which is ideally suited to an experienced professional with an eye for detail and who enjoys working collaboratively. We are looking for a friendly, polite, courteous, positive, driven and organised individual who will enjoy being a part of a thriving and buzzing environment in a progressive company.

**Job Summary**:
CVP Customer Service/Care Advisor - We are looking for a personable, driven individual to be part of our CVP Care team and wear two hats.

CVP has grown to be one of Europe’s biggest resellers within this industry, with creative professionals all over the world relying on our knowledge and products to help grow their own businesses. Ever expanding, we want to make sure we maintain our high standards for a very personal and knowledge service. CVP Care provides a face to CVP’s ecommerce business.

In addition to playing a vital role in the Front of House/reception at our new showroom (Great Titchfield Street, where you’ll be actively involved in managing the offices and supplies, greeting visitors, interacting with customers, onsite events and administration) you’ll also provide customer support in both pre & after sales. With a big focus on combining support, technical knowledge, and a willingness to gather information to ensure the customer’s needs are met throughout every step of their web journey. No matter the question or size of an order, CVP Care acts as a unit to make sure every customer is looked after. You will be part of a team that provides solutions for all manner of companies from small corporates video production companies to Netflix and Amazon productions and even massive Hollywood productions.

**Your responsibilities will include;**
- Front of house - Help customers with all their product purchases and/or technical questions.
- Office management - Look after the Office in its entirety, rotate the supplies and communicate with staff about the office.
- Company events - you may be asked to attend events at the office. This may require unusual working hours.
- Managing all operational aspects of the Great Titchfield Street showroom including communicating with external suppliers, maintaining appropriate stock levels of office and event supplies and working with the sales and marketing team to produce monthly staff rota.
- Handling administrative duties associated with the showroom
- Monitoring the event space calendar and supporting and attending inhouse and events where required

**You’ll most likely;**
- Be highly motivated with the drive and ambition to succeed
- Be organised and can work under pressure to tight deadlines
- Be a creative thinker and show initiative
- Be a self-starter with an enquiring mind
- Have excellent spoken and written communications skills and be able to communicate new ideas within a team
- Be a confident team player who can adapt easily to different situations
- Work to deadlines and ensure all work is completed in a timely manner
- Professional with a good understanding of business
- Be an excellent time keeper who’s able to think on their feet and juggle multiple tasks
- Be willing to learn new technology and follow industry trends for new and exciting technologies

**Your knowledge/experience base;**
- Experience of using Microsoft Office products including Outlook, Excel and Word
- Meticulous attention to detail
- Exceptional communication and negotiation skills
- Ability to work to deadlines
- Strategic thinker and problem solving skills
- Project management
- Customer service / customer facing experience

**Education**:

- A-Level or equivalent (required)

**Job Types**: Permanent, Full-time

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)
- front of house: 1 year (preferred)

Work Location: In person

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