Temporary Customer Care Advisor

3 weeks ago

London, United Kingdom Love Success Plc Full time

**Temporary Customer Care Advisor - 6 months - £12.64 per hour**:

- Job Reference: LZJ /SCA/CHAR
- Date Posted: 18 August 2023
- Recruiter: Love Success plc
- Location: City of London, London
- Salary: £12.00 to £13.00 Per Hour
- Sector: Administrator/ Office Assistant/ Data Entry
- Job Type: Temporary
- Duration: 12 weeks
- Work Hours: Full Time

We have exciting, multiple opportunities for Supporter Care Advisors working for a non for profit organisation. The role's purpose is to deliver outstanding service to supporters, both proactively as well as reactively. This support

You will work a 35 hour a week, within a collaborative Team based in offices in Farringdon.

**A** basic DBS is a must for this role.**

Key accountabilities:

- Taking credit card donations and setting up Direct Debits
- Ensure all efforts are made to fulfil requests in a comprehensive, timely manner by effectively organising and accessing information, using initiative and collaborative working
- Listen and respond to complaints and problems from supporters
- Recording all incoming and outgoing communications on a contacts database - delivering supporter feedback to relevant teams across the organisation
- Adapting, communicating and documenting Supporter Care techniques, processes and frequently asked questions
- Provide excellent service to all clients and customers
- Proactively seeking out new ways to improve the service offered to our supporters as part of a Surprise and Delight approach
- Listen, respond and add value to supporter activity and fundraising plans by linking supporters with additional ideas and resources; delivering a high level customer service to increase supporter value and reduce attrition rates
- Keeping updated on current campaigns, appeals and programme work, and have the ability to articulate this work to supporters in a clear and concise manner.
- Adhering to all relevant laws, best practice and policies, such as the HMRC regulations, the Data Protection Act, internal data capture processes and other security procedures that protect supporters' data and donations

Personal Skills:

- A 'can do' attitude, proactively looking for ways to improve the support on offer
- Ability to unravel complex queries and identify problems in an environment where the problem is not always immediately apparent or clearly communicated
- Organised with a systematic ways of working
- Able to communicate complex issues clearly & concisely
- Ability to work to tight deadlines and manage own workload. You often need to multi task at short notice
- Strong interpersonal skills and experience of working well with a range of departments within a large organisation
- Ability to absorb and retain a large body of information
- A flexible team player able to go the extra mile to service supporter needs
- An understanding of how supporter care or customer relationship management contributes to the profitability of customers or supporters
- High attention to detail

If this role is of interest and you are available to start immediately - we look forward to hearing from you.

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