Sales Support Administrator

3 months ago

London, United Kingdom ONNEC Group Full time

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

The **Sales Support Administrator** will play a crucial role in supporting Onnec's sales team to ensure smooth operations and efficient processes such as, assisting the Sales Operations Manager in supporting the Pre Sales & Sales Teams by providing administrative support to them for Tender and Proposal preparation stages of the Bid Process through to Opportunity being Won or Lost.

**What you’ll be doing as our Sales Support Administrator**:

- Provide a professional and helpful service to internal staff, supporting and encouraging their usage of the office systems, and provide additional administrative assistance when appropriate.
- Provide a professional and helpful service to external customers and suppliers
- Work within the Services Support arena to ensure customer contracts are up to date and the information accurately reflects the contract. 3rd party supplier contracts are maintained efficiently.
- Make sure Supplier PO’s are raised.
- Process Sales Orders for the company, so Sales report can be compiled.
- Manage the transition of a small opportunity from Sales to the Operational arena and onwards to project completion. Small projects have an Engineering Installation with a small element of Hardware associated to it.

**Roles & Responsibilities**:

- To Process Orders on a live system
- Create Small Quotes
- To assist the Sales Operations Manager in all projects as required.
- To be the first point of contact for incoming telephone calls for the Pre Sales / Sales Departments.
- General office administration consisting of photocopying, scanning, shredding.
- To assist in various administrative tasks, such as, Tender Document Collation
- To assist (in times of absence) in various management tasks including production of monthly Pre Sales/Sales Reports and Internal Communications
- Organising Kick off meetings and minute taking.
- Inputting information in to a CRM database.
- Assisting the Pre Sales/Sales team to ensure adherence to processes and procedures.
- Involvement in co-ordination and handover of information where necessary to Operational teams.
- Ensuring all proposals, presentations and customer documentation is to a high standard and suitable for customer consumption
- All information provided to be of a high level of detail and accuracy
- Adhere to CRM Procedures as a basis to facilitate business processes.
- Adhere to Sage Procedures as a basis to facilitate business processes.
- To assist in the co-ordination of day-to-day system functionality, advocating appropriate use, while highlighting any non-compliance to the Sales Operations Manager.
- To maintain the accuracy of the company database, ensuring the integrity of the data used as a marketing and telemarketing tool.

**What we’re looking for in our Sales Support Administrator**:

- Computer literate
- Use of Microsoft products, especially a good working knowledge of Word, Excel and PowerPoint
- Good Organisational skills
- Good inter-personal skills & Communication skills
- Work well under pressure
- Flexible approach
- Meet tight deadlines with thoroughness
- Ability to deal with and prioritise high workloads & take ownership as well as resolving of
- problems/issues
- Enthusiastic and dynamic personality
- Customer focussed and facing
- Presentable and a confident manner

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