Associate Director of Operations

8 months ago


Croydon, United Kingdom Croydon University Hospital NHS Trust Full time

See the attached job description and person specification for more specifics around the role and the range of duties that will be required within this role Main duties of the job You will manage the directorate operationally, working alongside the Clinical Director, Associate Director of Nursing providing leadership to the team of medical Clinical Business Unit leads, senior nursingandAHP leads and other professionals. Reporting to theDirector ofOperations, your key responsibilities will be as follows: Providing visible leadership to our committed staff across the directorate, managing, motivating and supporting team members to enable them to deliver successfully; Making quality, safety and safeguarding paramount across the Directorate at every level; Ensuring a first-class level of customer service to our patients, so their experience with us is of the highest standard we can achieve; Working with clinicians, managers and the other ADOs across the hospital, in the community and with our external partners to deliver continuous improvements through the department and wider healthcare system. Developing new systems, processes and ways of working to maximise the benefits of innovation, new technologies and our rapidly improving estate; Identifying, managing and reporting on key performance and quality metrics to ensure we are providing safe, robust and resilient services whilst striving to continuously improve; this includes delivery of constitutional standards. Working alongside finance colleagues to set budgets and then deliver on them, making decisions around corrective measures throughout the year.



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