Customer Service Advisor
5 months ago
**Base Location**: Penner Road Havant or Inveralmond House, Perth
**Salary**: Starting £26,609, plus a range of other benefits to support your family, finances and wellbeing.
**Working Pattern**: Permanent weekly rota of 37 hours per week.
**Working hours**: between the hours of 8am to 8pm Monday to Friday and 8am until 2pm Saturdays.
**About the Department**
SSE Enterprise Utilities is the Distributed Energy (DE) and Private Networks business of SSE plc. We finance, own, operate and maintain energy infrastructure for commercial, industrial, and residential customers - providing them with a market leading project development service and certainty of operational performance and asset management.
**What is the Role?**
- Providing great Customer Service managing the accounts for Combined Heat and Power customers and other Enterprise Utility business areas.
- You will spend your working week split between taking inbound customer service calls and completing clerical back-office work.
- You will ensure the concerns of every customer, ranging from routine account enquiries to complex billing complaints are fully understood and resolved, so you must be able to think on your feet and deliver excellence in everything you do.
**What do I need?**:
- We need people who are genuine and caring with great listening skills and the empathy to go the extra mile for customers on every call.
- You should be resilient with the ability to stay calm even when working under pressure and enjoy finding solutions to customer problems whilst adhering to operational processes and industry regulations.
**Life at SSE**
If you're considering a career with us, you're probably wondering what's in it for you? From health and wellness to finances and family, we're proud of our benefits package which includes 34 days holiday (plus the option to buy additional days),enhanced maternity and paternity leave, discounted healthcare and a wide range of offers via our SSE Advantage scheme.
At SSE we're proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself. We take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.
**Next Steps**
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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