Regional Guest Service Ambassador

2 months ago

Cardiff, United Kingdom Rapport Guest Services Full time

Job Introduction
**We are recruiting a Guest Services Ambassador to join our team at one of our prestigious client's office in Cardiff.**
This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.

This role is 40 hours per week between Monday to Friday, the core service hours of Customer Services are 08:30-17:30 but flexible, based on client needs.

Main Responsibilities
The main responsibilities are to:

- Warmly greet all guests/ visitors with a smile, following agreed standards.
- Ordering and delivering catering and hospitality services according to bookings. Maximising sales opportunities through selling techniques
- To work flexibly across Reception, Hospitality, Employee Dining, (where applicable) and back of house on a shift rota basis, based on business needs.
- Maintain confidentiality at all times. Keep all information and materials relating to the business of the Firm or its clients strictly confidential.

I am an up-beat team-player with integrity and a can-do attitude. I am passionate about delivering great service and take responsibility for my contribution to the team. I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies and enhance guest services, whilst showing that I am flexible and adaptable in my approach to everything that I do.

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

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