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Guest Services Associate

3 months ago

Cardiff, United Kingdom The Celtic Collection Full time

JOB TITLE – Guest Services Associate 
DEPARTMENT – Front Office – The Parkgate Hotel 
RATE OF PAY - £11.50 per hour plus benefits  
CONTRACT TYPE – Full Time – Permanent  
HOURS OF WORK – 37.5 hours per week 
SHIFT DETAILS – 5 days out of 7 

OVERVIEW 
Can you deliver a truly memorable first impression to every guest you meet?   

WHAT ARE WE LOOKING FOR … 
We are looking to recruit a Guest Services Associate to join our exceptional Front Office Team at The Parkgate Hotel. Your calm, efficient, friendly and professional personality will shine through to every guest along with your passion for delivering exceptional levels of guest service. Your multi-tasking will be second to none whilst maintaining a positive attitude at all times. 

WHAT YOU’LL DO … 
As a Guest Services Associate you will ensure guests are given a warm and friendly welcome to the hotel and roomed according to department standard. Your aim is to interact with guests, embrace our latest technology, and ensure a consistent level of service is always offered from the point of arrival, through to the time of departure. Guest Services Associate are required to have extensive knowledge of the hotel and the services provided by various outlets and to consistently provide a high level of service to all guests and colleagues, ensuring the provision of excellent Concierge services throughout the stay 

WHATS IN IT FOR YOU… 
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, including lifestyle and retail discounts for you and your family.  
Our career development opportunities are as unique as you are.  We pride ourselves on being part of your journey every step of the way, starting on your first day where you can start your personalised in-house training pathway.  We are sure you won’t be disappointed   

WHO ARE WE … 
Operated on behalf of the Welsh Rugby Union, The Parkgate is located just a drop kick from Principality Stadium and?is the perfect base for match days and any occasion to explore the city sights of Cardiff.? 
Stylish innovation meets?the?elegance?of yesteryear?as Cardiff’s most luxurious hotel?breathes new life?into two of the city’s most historic buildings.? 
Dating from the turn of the 20th?Century,?the?old Post Office and County Court?are?transformed into an exquisite place to stay?with period features?beautifully restored?to?create?alluring?spaces to?meet?and drink,?dine?and?relax.? 
From the?entrance?lobby tea lounge to?the rooftop spa,?refinement and sophistication?have?been?crafted into every detail?of this?luxury?lifestyle experience.? 

RECRUITMENT INFO 
In the event we receive a high number of applications, we reserve the right to close this campaign early 
In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.