Credit & Collections Specialist

2 weeks ago


London, United Kingdom The Trade Desk Full time

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk

WHO YOU ARE:

- Experience in a high volume, high-pressure, credit and collections role within the ad-tech, tech and/or media industries;
- You may be studying towards a CICM qualification;
- Experience working in collections across different regions and currencies;
- Ability to speak a second European language preferably Spanish, Italian, or German;
- Experience working with ERP systems, preferably Oracle Cloud;
- Previous experience working with debt management and collections software would be advantageous (e.g. FIS GetPaid)
- Strong interpersonal and communication skills and the capacity to build positive working relationships across the department, within different teams and at every level in the organization;
- Demonstrate good judgement and ability to prioritize and manage multiple responsibilities;
- Self-motivated with an analytical mindset and good numerical skills;
- Able to work in a highly effective manner with a wide variety of stakeholders to deliver exceptional, high-quality results;
- Able to manage a busy workload with conflicting priorities;
- Personable and approachable with a hands-on and can-do attitude with no place for egos;
- Strong customer service skills and the ability to liaise across multiple international locations;
- You share our corporate values of Openness, Grit, Agility, Vision, Generosity, Full-Heartedness in everything that you do.

WHAT YOU’LL BE DOING:

- Issue statements and copy invoices to clients when requested;
- Maintain a high level of understanding of the status of all accounts receivable ledger for each and every customer; this includes identifying any potential issues that would prevent/delay payment for services;
- Work closely with the regional Credit & Collections Supervisor and Credit & Collections Manager providing timely updates on a weekly basis;
- Proactively resolve issues within assigned accounts in a timely manner working with other departments including business development and account managers when required;
- Preparation and processing of payment proposals, manual payments, customer refunds - ensuring that all payments are approved, uploaded and signed on time and anything else needed;
- Maintenance of client receivable ledgers processing account adjustments, small balance write-offs, customer reconciliations and credit memos (after proper approval is obtained);
- Ensure audit queries are answered in a timely manner;
- Support cash allocation of multi-currency client receipts;
- Provide department cover when required

LI-PR1



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