Credit and Collections Specialist

3 weeks ago

London, United Kingdom Kroll Full time

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of _One team, One Kroll_, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

**RESPONSIBILITIES**:
This position is to engage, manage and work to directly improve the activities of our Credit and Collections department for the organization. This position will support, manage and enforce the company’s collections and credit policies. Also, provide analysis, recommendations, and to identify AR issues and communicate this information to the office heads and other team members of the company.
- Research discrepancies, issue credits and adjustments, and provide information regarding accounts receivables to other staff, (Sales, Customer Experience, and Finance)
- Establish a positive relationship with our customers by providing excellent customer service while achieving the assigned target goals for a sizeable client base
- Contact clients to establish collections and resolve issues in a clear, concise and professional manner via phone, paper or electronic communication in a timely manner as needed
- Collection activities such as sending follow-up inquiries, negotiating with past due accounts, keeping track of cash receipts and referring accounts to collection agencies.
- Work with other departments as customer payments affect sales, customer service, collections and other areas within the company
- Special projects as assigned by senior finance personnel
- Maximize cash flow, reduce DSO and improve agings of receivables
- Monitor and respond to shared service AR box inquiries (W-9, Statement of Account, payment research, new vendor requests, credit card processing.)
- Monitor and review client aging with finance personnel, identifying problem accounts and determining resolution
- Manage receivables portfolio activity including any reporting and analysis as required.
- Conduct monthly bad debt review per policy; recommend changes to reserves and transactions for write-off.
- Serve as an internal resource to other staff for inquiries regarding AR issues or collection matters.

**REQUIREMENTS**:

- 3-5 years Credit and Collections experience
- Proven customer service skills with excellent verbal and written communication skills
- Ability to multi-task and work in a fast-paced environment
- Excellent prioritizing skills
- Detail oriented and well organized, hands on, ability to think quickly and able to manage multiple projects
- Software = Lawson/ARCS (not required)
- Kroll is committed to equal opportunity and diversity, and recruits people based on merit._

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