Junior Vod Content Operations Coordinator

2 weeks ago

London, United Kingdom Channel4 Full time

**Vacancy No**
- VN1987

**Location City**
- London

**Location Country**
- United Kingdom

**Job Title**: Junior VOD Content Operations Coordinator
- **Reports to**:VOD Content Operations Team lead
- **Department**:Content Management
- **Location**:London
- **Job grade**: P2
- **Pattern: Shift based**

**DEPARTMENT DESCRIPTION**

Content Management is responsible for supporting content delivery across the portfolio: Linear, OnDemand and Listings Services.
- We support live events, platform/content launches and the management of access services. The department is business critical and needs to meet changing business demands. The Head of Content Management reports into the Chief Operating Officer.
- The Channel 4 VOD Content Operations team is responsible for launch, development, and ongoing operation of Channel 4’s Video on Demand service and syndicated platforms.
- **JOB PURPOSE**

Working within VOD Content Operations, responsibilities include ensuring that programme and film content is selected, prepared, and delivered in a timely manner to all VOD platforms, to meet contractual obligations, VOD proposition aims and Content Management’s objectives.
- This is a shift-based role, covering days, evenings, and the occasional weekend.
- **KEY RESPONSIBILITIES**
- Monitor delivery of all programme and film content to Channel 4 Streaming, TV and secondary sales platforms
- Coordinate and ensure timely delivery of subtitles and audio description
- Manage transcode & delivery volumes via our online service provider
- Troubleshoot and fix delivery issues (transcoding, delivering and playback)
- Daily platform surfacing checks for content and access services
- Liaise with and support internal areas such as VOD Planning, VOD Rights, VOD Compliance and Programme Management teams
- Coordinate late deliveries and ensure that content is delivered as quickly as possible
- Programme Logging - identify part breaks in acquired content for submission to Channel 4 Streaming
- Monitor our Live2VOD delivery solution
- Monitoring live streamed events with our live streaming platform provider
- Provide content schedules to 3rd party platforms and internal stakeholders
- Field internal and external inquiries and follow up as necessary
- Action urgent content revokes, ensuring content is taken down in a timely manner
- Field post-delivery viewer queries around video, metadata, image, subtitle and AD issues
- Field enquiries from viewers via the Viewer Enquiries team and follow up as necessary

**ESSENTIAL EXPERIENCE AND SKILLS**
- Excellent written and oral communication skills
- Strong attention to detail
- Operational coordination experience
- Collaborative and self-motivational
- Ability to troubleshoot and think outside the box
- Experience working to tight deadlines
- Proficient in Microsoft Office products, particularly Excel
- High level of communication and customer service regarding content deadlines

**Hybrid Working**:
From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week. Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.**Salary**
- Basic salary from £32,156 dependant on experience.

**Application questions to complete**
- **Please outline how you meet the ‘Essential Experience & Skills’ outlined in the Job Description (Max 500 words)**

**Benefits**
- There are a million reasons why it’s great to work at Channel 4, here are just a few of the perks for you;
- Private medical insurance with NO EXCESS
- Free Virtual GP access for employees
- Free Female Health hormone test each year
- Free Tastecard membership
- Financial guidance 1-2-1’s available each quarter
- Free OnHand (as featured on Dragon’s Den) volunteering membership
- Discounted Gym memberships
- Pension
- Life Assurance
- Income Protection
- Holiday Buy/Sell

**Applications Close Date**
- 01 Jul 2024

**Equal Opportunities**
- Channel 4’s purpose is to create change through entertainment; by representing unheard voices, challenging with purpose and delivering content which reflects the diversity of different communities across the UK.

Disability Confident Scheme:

Care Leaver Friendly Employer:

Workplace Adjustments:

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