Junior VOD Content Operations Coordinator London 2024

5 days ago

London, Greater London, United Kingdom Channel 4 Full time

Content Management is responsible for supporting content delivery across the portfolio: Linear, OnDemand and Listings Services.

We support live events, platform/content launches and the management of access services. The department is business critical and needs to meet changing business demands. The Head of Content Management reports into the Chief Operating Officer.

The Channel 4 VOD Content Operations team is responsible for launch, development, and ongoing operation of Channel 4's Video on Demand service and syndicated platforms.

Job purpose

Working within VOD Content Operations, responsibilities include ensuring that programme and film content is selected, prepared, and delivered in a timely manner to all VOD platforms, to meet contractual obligations, VOD proposition aims and Content Management's objectives.

This is a shift-based role, covering days, evenings, and the occasional weekend.

Key responsibilities
  • Monitor delivery of all programme and film content to Channel 4 Streaming, TV and secondary sales platforms
  • Coordinate and ensure timely delivery of subtitles and audio description
  • Manage transcode & delivery volumes via our online service provider
  • Troubleshoot and fix delivery issues (transcoding, delivering and playback)
  • Daily platform surfacing checks for content and access services
  • Liaise with and support internal areas such as VOD Planning, VOD Rights, VOD Compliance and Programme Management teams
  • Coordinate late deliveries and ensure that content is delivered as quickly as possible
  • Programme Logging – identify part breaks in acquired content for submission to Channel 4 Streaming
  • Monitor our Live2VOD delivery solution
  • Monitoring live streamed events with our live streaming platform provider
  • Provide content schedules to 3 rd party platforms and internal stakeholders
  • Field internal and external inquiries and follow up as necessary
  • Action urgent content revokes, ensuring content is taken down in a timely manner
  • Field post-delivery viewer queries around video, metadata, image, subtitle and AD issues
  • Field enquiries from viewers via the Viewer Enquiries team and follow up as necessary
Essential experience and skills
  • Excellent written and oral communication skills
  • Strong attention to detail
  • Operational coordination experience
  • Collaborative and self-motivational
  • Ability to troubleshoot and think outside the box
  • Experience working to tight deadlines
  • Proficient in Microsoft Office products, particularly Excel
  • High level of communication and customer service regarding content deadlines
Hybrid working

From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week. Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days.

Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.SalaryBasic salary from £32,156 dependant on experience. Application questions to completePlease remember to complete the additional application questions by uploading a Word or PDF attachment. These questions really help us get to know you better and we won't be able to consider your application without them.

Please outline how you meet the 'Essential Experience & Skills' outlined in the Job Description (Max 500 words).

Benefits

There are a million reasons why it's great to work at Channel 4, here are just a few of the perks for you:

  • Private medical insurance with NO EXCESS
  • Free Virtual GP access for employees
  • Free Female Health hormone test each year
  • Free Tastecard membership
  • Financial guidance 1-2-1's available each quarter
  • Free OnHand (as featured on Dragon's Den) volunteering membership
  • Discounted Gym memberships
  • Pension
  • Life Assurance
  • Income Protection
  • Holiday Buy/SellApplications
Equal Opportunities

Channel 4's purpose is to create change through entertainment; by representing unheard voices, challenging with purpose and delivering content which reflects the diversity of different communities across the UK.

We are only able to deliver on this remit by having a workforce rich in diversity of thought, background and lived experience. As an employer we encourage applications from candidates from all backgrounds and do not discriminate based on disability, age, gender reassignment, gender expression, criminal history, length of time spent unemployed, marriage or civil partnership status, national origin, pregnancy and maternity status, race, religion or belief, sex, and sexual orientation.

Disability Confident Scheme

Channel 4 is a member of the Business Disability Forum (BDF) and has also maintained the highest level of the Department of Work and Pension's Disability Confident scheme - Level 3: Leader.

Under the Disability Confident Scheme, we aim to offer an interview to all candidates who have a neurodiverse condition, impairment or long-term condition and who meet the essential criteria for an advertised job. If you wish your application to be considered under the Disability Confident Scheme, please select yes when completing the application questions. For more information, please visit the Disability Confident Campaign website.

For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.

Care Leaver Friendly Employer

Channel 4 is a Care Leaver Friendly Employer. By signing the Care Leaver Friendly Employer Charter and adopting its principles, we are supporting an immensely talented yet often under-served and under-represented community of young people/ adults.

We commit to offering an interview (and constructive feedback) to applicants who identify as care experienced and meet the essential criteria for the role as outlined on the job description. Applicants should indicate if they wish to apply under our Care Leaver Scheme by selecting the option on the application form.

Workplace Adjustments

We are committed to providing disabled applicants a level playing field when applying for a job and support whilst employed to perform to the best of their ability and develop their careers. If you have a neurodiverse condition, impairment or long-term condition and require any adjustments, additional support or alternative arrangements during the recruitment and wish to discuss this confidentially, please let us know via the following e-mail

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