Junior VOD Content Operations Coordinator

2 weeks ago

London, United Kingdom Channel 4 Full time


Working within VOD Content Operations, responsibilities include ensuring that programme and film content is selected, prepared, and delivered in a timely manner to all VOD platforms, to meet contractual obligations, VOD proposition aims and Content Management’s objectives.
This is a shift-based role, covering days, evenings, and the occasional weekend.

KEY RESPONSIBILITIES Monitor delivery of all programme and film content to Channel 4 Streaming, TV and secondary sales platforms Coordinate and ensure timely delivery of subtitles and audio description Manage transcode & delivery volumes via our online service provider Troubleshoot and fix delivery issues (transcoding, delivering and playback) Daily platform surfacing checks for content and access services Liaise with and support internal areas such as VOD Planning, VOD Rights, VOD Compliance and Programme Management teams Coordinate late deliveries and ensure that content is delivered as quickly as possible Programme Logging – identify part breaks in acquired content for submission to Channel 4 Streaming Monitor our Live2VOD delivery solution Monitoring live streamed events with our live streaming platform provider Provide content schedules to 3rd party platforms and internal stakeholders Field internal and external inquiries and follow up as necessary Action urgent content revokes, ensuring content is taken down in a timely manner Field post-delivery viewer queries around video, metadata, image, subtitle and AD issues Field enquiries from viewers via the Viewer Enquiries team and follow up as necessary ESSENTIAL EXPERIENCE AND SKILLS Excellent written and oral communication skills Strong attention to detail Operational coordination experience Collaborative and self-motivational Ability to troubleshoot and think outside the box Experience working to tight deadlines Proficient in Microsoft Office products, particularly Excel High level of communication and customer service regarding content deadlines Hybrid Working:

From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week. Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.

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