Customer Service Specialist, Hublot
7 months ago
POSITION
**Customer Service Specialist (Hublot Watches)**
**On site office based in Walkden, Manchester**
**Reporting to Customer Service Manager UK**
**Role mission**:
- To offer a customer focused, luxury, innovative service to our Hublot clients
- Build strong communication channels with end clients and trade partners
- Register timepieces into our in-house system and generate accurate and detailed repair information
**Duties and Responsibilities**:
- To provide fast paced, quality communication relating to all aspects customer service
- Contact consumers to discuss their requests, offer a solution that makes the client feel unique and valued
- Provide clients with accurate information and advice regarding product repair and service required/provided
- Proactively deal with customer dissatisfaction in line with brand ethos and values
- Work closely with internal and external departments to obtain information to respond to client requests
- Effectively use in-house database and systems to process customer repairs and provide information
- Produce reports and provide customer information
- Effectively prioritise work load to effectively deliver results and escalate queries when necessary
- Build effective relationships with clients and retailers
- Work to a standard of excellence, meeting determined deadlines and SLA’s
- Develop and maintain product and systems knowledge including attending training sessions
- Oversee the watches being returned to HQ
- Develop technical brand knowledge and seek additional technical support where required to effectively respond to client enquiries
- Assist in additional admin duties to support areas in Customer Service when required
PROFILE
**Qualification, Experience and Skills Required**:
**Professional Experience**:
- Knowledge of and ability to use various systems, Microsoft packages and produce reports
- Previous experience working with a luxury brand (preferable)
**Profile**:
- Excellent verbal and written communication skills
- To demonstrate brand passion
- Ability to prioritise and plan own workload
- Ability to respond positively and proactively to customer complaints and queries in a professional manner
- Able to remain calm, whilst working at a fast pace with a high degree of accuracy and attention to detail
- Flexibility to work to challenging, changing deadlines and work as part of a team
- Knowledge of brand values and luxury service
- Demonstrate an attitude of professionalism, conscientiousness and reliability
**What you can expect from us**:
Competitive salary, bonus, commission, pension, life cover, private healthcare and a dedicated internal training programme to guide you through your career and make the most of your talent.
- **If you like challenges, innovation, out-of-the-box thinking and working with striking people, we would love to hear from you.**_
- LVMH is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams. We encourage people of all backgrounds and abilities to apply. LVMH is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams._
- **Privacy Notice**:_
**Benefits**:
- Company events
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Work Location: In person
-
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