Contracts Co-ordinator
6 months ago
**We are a leading Fire Alarm and Security company providing services to the commercial, industrial and public sector nationwide. We have numerous household names as customers and have recently won several new contracts.**
**We are looking for a Helpdesk Administrator to assist in the day to day planning of the engineers and contact maintenance. We are located in a lovely grade 2 listed canal side building in Kidsgrove, near the Red Bull lights.**
**A good ability to work with others and engage well with a diverse range of clients is essential. We will provide full training on our Management Software Systems as well as other portals and systems.**
**The Role**
You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.
As a Contract Co-ordinator with Lantern Fire, you will find a variety of different tasks to complete daily. You will primarily be responsible for a designated major contract, as well as other small clients and support to other team members as required. You will ensure the engineers are booked with the sites, diaries are organised and our software management system updated, as well as all reporting and processing schedules are maintained. These will include, but are not limited to:
- Dealing with customer calls professionally and in a timely manner
- Arranging planned preventative maintenance visits, at our clients’ sites and booking them into our engineers electronic diary
- Booking in reactive maintenance works, and as such requires flexibility in re-arranging engineer schedules at short notice to suit the clients demands and needs
- Managing system paperwork including specifications and commissioning paperwork, ensuring the engineers have returned all documentation and it has been uploaded to client portals.
- Managing the engineers diary
- Communicate effectively to all Stakeholders
- Log new customer calls on appropriate IT system ensuring that client priorities are met and ensuring accuracy and quality of data
- Understand good housekeeping for data protection, performance and information security requirements
- Manage Stakeholder expectations including conflict/problem resolution
- Manage priority through importance
- Identify and escalate opportunities to improve operative performance, and process improvement
**The Person**
To be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries.
We are seeking someone with excellent interpersonal, oral and written communication skills, who is self-motivated with a problem-solving approach. You will have the ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.
Necessary skills:
- Excellent communication skills
- Strong Administration experience
- Ability to organise workload
- Excellent telephone manner
- Experience with planning and scheduling
- Experience with the use of Microsoft Word, Excel
Desirable but not necessary skills:
- Experience with CRM database systems
- Previous experience within field co-ordination, ideally from another engineering-based business
- Experience with invoicing corrective works and repairs
In return we offer:
- Hours 8.30am to 17.00pm Monday to Friday
- 21 Days Holiday per annum, rising to 23 Days after 2 years, plus Bank Holidays
- Company Pension Scheme
- Christmas Bonus
- Annual Pay Review
- Casual Dress
Pay: £23,500.00-£24,500.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
-
Project Co-ordinator
5 months ago
Stoke-on-Trent, United Kingdom Lester Aldridge Full time**Job type: Permanent, full-time** We are currently seeking a Project Co-ordinator to join the IT team. This role would be a full time position. **JOB PURPOSE**: Provide project plan trend analysis and control including analysis, research, development and maintenance of the project data. Maintain awareness of emerging technologies and project management...
-
Sustainability Co-ordinator
6 months ago
Stoke-on-Trent, United Kingdom Steelite International Full timeYour opportunity to join a team in a successful, growing company providing tableware to the world's best restaurants, hotels, cruise and holiday destinations. Steelite International is offering long term career opportunities at its factory and logistics hubs in North Staffordshire. Our team enjoys working in a safe, professional, enjoyable and caring...
-
Team Co-ordinator
5 months ago
Stoke-on-Trent, United Kingdom Fox Morris Group Full time**Team Co-ordinator - Stoke on Trent Council** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - Good standard of education with excellent numeracy and literacy skills. - Ability to demonstrate experience of positive and effective working relationships. - Excellent oral and...
-
Administrator/service Co-ordinator
6 months ago
Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time**Administrator/Service Co-Ordinator**: Band 4 - 37.5 hours - Crisis Care Centre, Harplands Hospital: Are you an experienced Administrator/Service Co-Ordinator? Are you looking for a challenge in this role? Then come and join us in the Crisis Care Centre at the Harplands Hospital. We have an exciting opportunity for an experienced Administrator/Service...
-
Shipping Co-ordinator
5 months ago
Burton-On-Trent, United Kingdom Page Personnel Full timeAn excellent opportunity with flexible hours and hybrid working! - An FMCG and dangerous goods distributor! **About Our Client**: On a daily basis the Shipping Co-ordinator will report into the Operations Manager and cover the following areas of responsibility: - Managing all shipping of import export based products from the UK and Far East. This involves...
-
Team Co-Ordinator
1 month ago
Stoke-on-Trent, United Kingdom CV-Library Full timeAre you an experienced Administrator seeking a dynamic opportunity? Service Care Solutions have a fantastic opportunity for an experienced Administrator/Minute Taker to join Stoke-On-Trent City Council on a full time basis. This will be an initial contract for 6 months, with a view to be extended, based in Stoke-On-Trent, offering a pay rate of £15.81...
-
Clinic Co-ordinator
6 months ago
Stoke-on-Trent, United Kingdom Peak Chiropractic Ltd Full timeAre you looking for a role that positively impacts the lives of thousands of people in your local community and allows you to grow to your personal limits? Do you often wish for a job which has more fulfillment and purpose but wonder how you can ever achieve that in your current career? Well our role allows you to positively impact the health and lives of...
-
Wellbeing Co-ordinator Maternity Cover
2 weeks ago
Stoke-on-Trent, United Kingdom Aspris Full timeWould you like secure employment where you can progress your career? If you would like to build a career that gives you genuine sense of achievement and fulfilment knowing that you can have a positive impact on the young people we support, then look no further and apply today! Strathmore College are recruiting for a Wellbeing Co-ordinator to join our...
-
Tenancy Co Ordinator
6 months ago
Bradley Stoke, United Kingdom CJ Hole Estate Agency Full time**About us** CJ Hole is a well-established and innovative estate agency in Bristol, with a network of 10 offices across the vibrant City and North Somerset. CJ Hole are industry award winners and proud providers of excellence in Sales, Lettings, Land & New Homes and Property Management. Our work environment includes: - Modern office setting - Growth...
-
Administrator/service Co-ordinator
6 months ago
Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare Trust Full timeRequest information / activity reports that are required on behalf of the operational team manager and key staff including data timeliness, contract monitoring reports, waiting times. Provide a central point of contact to respond to/resolve any queries on behalf of the operational team manager where appropriate in relation to all Key Performance Indicators....
-
Contract Co-ordinator
6 months ago
Stoke-on-Trent, United Kingdom TBC Full time**Ref. no.**:30329** **Location: Stoke** We are looking for enthusiastic, energetic people with potential to join our family! We need applicants that are motivated, IT Literate (understanding of Microsoft packages) and have the ability to develop long term relationships with our client and temporary workers. If you’re outgoing, organised and enjoy a...
-
Payroll Co-ordinator
6 months ago
Burton-On-Trent, United Kingdom Wincanton Full timeAn exciting opportunity has arisen for a Payroll Co-ordinator to join our B&Q 2-person Home Delivery Contract. This is an excellent opportunity for a resilient self-starter who can help us move our payroll function forward and take a key focus on continuous improvement. This role is ideal for someone looking for work part-time, 30 hours / 4 days per...
-
Property Repairs and H&s Co-ordinator
5 months ago
Stoke-on-Trent, United Kingdom Avison Young Full timeProperty Repairs H&S Co-ordinator Real Estate and Facilities and Infrastructure Management - Occupier FM. Based in Stoke on Trent with some Hybrid Home Working. Overall Purpose of Job - Reporting to the Senior Contract manager, to manage Avison Young’s Suppliers delivering across a portfolio of national (UK wide) properties, ensuring all high risk works...
-
Lead Activities Co-ordinator
6 months ago
Stoke-on-Trent, United Kingdom Exemplar Health Care Services Limited Full time**Position**: Activities Co-Ordinator **Care Home**: Scotia Heights **Location**:Stoke-on-Trent (ST6 4HA) **Contract type**:40 Hours Per Week (including weekends) **Rate/Salary**: £11.48 per hour **CQC Rating**:Good (11-Jan-22) **About Exemplar Health Care**: We have over 20 years of experience providing exceptional specialist nursing care for adults...
-
Maintenance and Repairs Co-ordinator
1 week ago
Stockton-on-Tees, United Kingdom Imperial Recruitment Group Full timeJob Description Maintenance and Repairs Co-ordinator Location: Stockton on Tees Salary : up to £35,000 (depending on experience) Hours : Office hours Mon- Fri – 40 hours per week Type: Permanent The Maintenance and Repairs Co-ordinator plays a pivotal role, ensuring repairs and maintenance contracts are delivered on time, on budget and to...
-
Maintenance and Repairs Co-ordinator
2 weeks ago
Stockton-On-Tees, United Kingdom Imperial Recruitment Group Full timeMaintenance and Repairs Co-ordinatorLocation: Stockton on TeesSalary: up to £35,000 (depending on experience)Hours: Office hours Mon- Fri – 40 hours per weekType: PermanentThe Maintenance and Repairs Co-ordinator plays a pivotal role, ensuring repairs and maintenance contracts are delivered on time, on budget and to contract specifications, reporting on...
-
Maintenance and Repairs Co-ordinator
2 weeks ago
Stockton-On-Tees, United Kingdom Imperial Recruitment Group Full timeMaintenance and Repairs Co-ordinatorLocation: Stockton on TeesSalary: up to £35,000 (depending on experience)Hours: Office hours Mon- Fri – 40 hours per weekType: PermanentThe Maintenance and Repairs Co-ordinator plays a pivotal role, ensuring repairs and maintenance contracts are delivered on time, on budget and to contract specifications, reporting on...
-
Maintenance and Repairs Co-ordinator
2 weeks ago
Stockton-on-Tees, United Kingdom Imperial Recruitment Group Full timeMaintenance and Repairs Co-ordinatorLocation: Stockton on TeesSalary: up to £35,000 (depending on experience)Hours: Office hours Mon- Fri – 40 hours per weekType: PermanentThe Maintenance and Repairs Co-ordinator plays a pivotal role, ensuring repairs and maintenance contracts are delivered on time, on budget and to contract specifications, reporting on...
-
Maintenance and Repairs Co-ordinator
2 weeks ago
Stockton-On-Tees, UK, County Durham, United Kingdom Imperial Recruitment Group Full timeMaintenance and Repairs Co-ordinatorLocation: Stockton on TeesSalary: up to £35,000 (depending on experience)Hours: Office hours Mon- Fri – 40 hours per weekType: PermanentThe Maintenance and Repairs Co-ordinator plays a pivotal role, ensuring repairs and maintenance contracts are delivered on time, on budget and to contract specifications, reporting on...
-
Sales Co-ordinator
5 months ago
Stourport-on-Severn, United Kingdom Slicker Recycling Full time**About us** Slicker Recycling is one of the UK’s leading hazardous waste management companies and is the UK’s largest collector and processor of used waste lubricating oil. The nature of our business means that the environment IS our business. We strive to be the safest, most progressive and environmentally sound company in our sector, which supports...