Helpdesk 1st Line Support
3 days ago
Foresters Financial is a financial services provider offering savings, investment, and protection products which helps families and individuals reach their financial goals, protect their families and improve communities.
**Summary of Role**
To be 1st line IT support to the business by resolving incidents raised to the Helpdesk.
**Key Responsibilities & Duties**
- Analyse, prioritise and fix all requests to the Helpdesk for both Head office and Field staff
- Escalate to 2nd line as appropriate
- Monitor and check backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment
- Monitoring and checking of system logs
- Ensure anti-virus/anti-spam is current and kept up to date on all devices
- To assist and participate in project work
- Ensure prioritisation of daily workload
- Assisting with the rollout of software updates for both Head Office and Field users
- Oversee stock allocation in the Computer Room
**Knowledge, Skills and Experience**
- Good understanding of Windows 7/10
- Good problem solving skills
- Exceptional telephone manner
- Experience of problem management from initiation through to closure
- Experience on a Helpdesk/IT Support Portal
- Good understanding of configuration of Active Directory
- MS Office 2010 and above
- Basic understanding of networks
- Full driving licence and legally able to drive in the UK (desirable)
**Additional Information**
Assist in the systems maintenance tasks that cannot be performed during normal working hours.
As well as an opportunity to work with talented people we offer a competitive salary, life cover, pension scheme into which the company will contribute up to 10% of total earnings and a performance based discretionary bonus scheme.
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