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Claims Admin Assistant

7 months ago

Bromley, United Kingdom Direct Line Group Full time

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

We have an exciting opportunity for a Claims Admin Assistant to join our Bodily Injury team. In this role you’ll support the Bodily Injury Department by uploading claims from our claims industry portal, in line with the MOJ requirements and business rules, and allocating these out to claims handlers.

**What you’ll be doing**:

- Achieve daily claims allocation target, working to strict timelines.
- Deliver a best-in-class work allocation process that manages volume control and adherence to allocation rules.
- Support the business and carry out ad-hoc duties that relate to Bodily injury claims as and when required.
- Participate in Group Huddles and Meetings.
- Keep your knowledge updated in regard to the MOJ Portal, claims handling and Best Practice processes.
- Take ownership of claims, rejections, and documentation.

**What you’ll need**:

- Good time management as you’ll work to strict deadlines.
- Experience working with Microsoft Excel, Outlook, and other Microsoft tools.
- General administration skills.

**Ways of working**:
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

**Benefits**:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include:

- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- You begin with 22 days of holiday entitlement (excluding bank holidays). For every year you complete a full years' service by April 1st, you accrue an additional day - with a max of 25 days. Plus you have the option to buy or sell up to 5 days each year
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more

**Being yourself**:
**Together we’re one of a kind.**

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