Software Support Agent

1 week ago


Bromley, United Kingdom Bromcom Full time

A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/ data manager or someone with experience of supporting Edtech products.

The position will focus on customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support. There are clear routes for career progression and development - our software support agents have gone on to work in training/consultation, software implementation / technical project management and management positions within the company.

We offer flexible working arrangements, with half of our team already working from home full time. We provide comprehensive and ongoing training to all staff joining us.

Responsible to

This role reports to the Helpdesk Manager.

Duties/areas of responsibility

The position will involve the following areas of responsibility:

- Maintain a high degree of product expertise as the product evolves
- Use your product expertise to investigate technical issues and escalate to higher support tiers if needed
- Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date
- Generally provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product.
Skill and Experience Requirements
- Strong organisation skills
- Good diagnostic / problem solving skills
- Excellent communication skills - both written and verbal
- Professional working attitude
- Good time management and priority handling
- Ability to work in a customer-facing environment
- Experience in the following would be highly advantageous
- Previous experience in a Support Role
- Previous experience working with MIS systems
- Educational Background
'Bromcom is an Equal opportunities Employer'

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- IT Support: 1 year (preferred)
- Customer service: 1 year (preferred)



  • Bromley, United Kingdom Bromcom Computers Plc Careers Full time

    An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.We are looking for individuals with experience using School and/or MAT Finance systems - for example, school bursars, business managers, or finance managers seeking a career change. It is important that candidates are highly motivated,...


  • Bromley, United Kingdom Bromcom Computers Plc Full time

    **An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.** The position will focus on customer support for school finance systems and progress to more proactive, 'expert' support over time. There are clear routes for career progression and development - our software support agents have...

  • Software Support Agent

    2 months ago


    Bromley Town, United Kingdom CV-Library Full time

    A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/data manager or someone with experience of supporting EdTech products. The position will focus on customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support. There...


  • Bromley Town, United Kingdom Bromcom Computers Full time

    A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/data manager or someone with experience of supporting EdTech products. The position will focus on customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support. There...


  • Bromley Town, United Kingdom CV-Library Full time

    An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs. We are looking for individuals with experience using School and/or MAT Finance systems - for example, school bursars, business managers, or finance managers seeking a career change. It is important that candidates are highly motivated,...


  • Bromley, United Kingdom Trust Payments Full time

    Trust Payments have an exciting opportunity for a **Customer Support Agent** to join their team. Location: Bromley **Salary**: Competitive + Benefits **Job Type**: Hybrid **About Us**: Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The...

  • Client Support Agent

    3 weeks ago


    Bromley, United Kingdom CV-Library Full time

    Trust Payments has an exciting opportunity for a Client Support Agent to join their team. Location: Bromley, BR1 1DE, (Hybrid)Salary: Competitive + Benefits Job Type: Full Time, Permanent, Shift-based About Us: Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions,...

  • Estate Agent

    2 days ago


    Bromley, United Kingdom Newman Property Experts Full time

    **Estate Agent - Manager / Valuer / Lister** **Newman Property Experts** **£70,000 - £120,000+ OTE** Are you an experienced Estate Agent looking to take your career and income to the next level? Would you like to earn £100,000 a year, work flexible hours and have better work life balance? Newman Property Experts have immediate openings for 'Partner...

  • Estate Agent

    4 days ago


    Bromley, United Kingdom Keller Williams Advantage Full time

    Keller Williams Advantage are recruiting self-employed Estate Agents for Bromley, Kent & Southeast London. If you have previously worked as an Estate Agent or are someone with a sales/entrepreneurial/property background who is interested in learning how you can create your own Estate Agency business, please contact us to book a confidential discovery...

  • Estate Agent

    6 days ago


    Bromley, United Kingdom Keller Williams Advantage Full time

    Keller Williams Advantage are hiring self employed Estate Agents for the Bromley, Kent & South East London. If you have previously worked as an Estate Agent or someone with a sales/entrepenuarial background interested in learning how you can create an Estate Agency business to suit you, please contact us to book a confidential discovery call. We are...

  • Estate Agent

    7 months ago


    Bromley, United Kingdom Connells Group Full time

    OTE: £30,000 - £35,000 - Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Bromley **working in our well known **Alan de Maid **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training...


  • Bromley, United Kingdom Connells Group Full time

    Connells Group, known locally as **Mann**, are looking for a passionate and enthusiastic apprentice where you will learn administration, sales and marketing skills that will enable you to forge a career in the property business. A fantastic opportunity to join one of the leading estate agents as an apprentice and gain a Level 2 Estate Agent qualification...

  • Telesales Agent

    4 days ago


    Bromley, United Kingdom The Acorn Group Full time

    The Acorn Group is one of London and Kent’s most successful and ambitious Estate Agency Groups. Incorporating Acorn, Langford Russell, and John Payne Estate Agents, we now have 40 offices and 20 Divisions. We are currently looking to recruit an extremely motivated, enthusiastic and career driven **Telesales Property Agent **to be based at our **Head...


  • Bromley, United Kingdom The Acorn Group Full time

    The Acorn Group is one of London and Kent’s most successful and ambitious Estate Agency Groups. Incorporating Acorn, Langford Russell, and John Payne Estate Agents, we now have 40 offices and 20 Divisions. We are currently looking to recruit an extremely motivated, enthusiastic and career driven **Telesales Property Agent **to be based at our **Head...

  • Customer Support Agent

    7 months ago


    Bromley, United Kingdom Evergreen Finance London Limited Full time

    CUSTOMER SUPPORT AGENT Location: Bromley, Kent Reports to: Senior Team Leader About Us Moneyboat.co.uk is a UK short-term Direct Lender offering loans from £200 - £1,500 for up to six months. It was founded in 2014 with a vision to make a mark as a company that values transparency, affordability, and quality service. We know the value of flexibility,...


  • Bromley, United Kingdom Inneo Recruitment Ltd Full time

    **Bailiff - Enforcement Agent - Bromley and South East London** We have a number of vacancies for Enforcement Agent Bailiff positions. Typical earnings are between £35k-£75k OTE (all uncapped commission, no basic). Some experienced bailiffs are exceeding the stated OTE. No previous experience needed **FULL TRAINING GIVEN**. This is a **self-employed**...

  • Field Agent

    7 months ago


    Bromley, United Kingdom Resolvecall Full time

    **Field Agent Position based in Bromley (BR Applicants only)** Do you have a full driving licence and access to a vehicle for work? Are you interested in a 4-day working week? Would you love to work outdoors? If the answer is yes, then we have an excellent opportunity for you! - _________________________________ **SALARY**: Basic salary of...

  • Trainee Estate Agent

    7 months ago


    Bromley, United Kingdom The Acorn Group Full time

    **Job Title**:Trainee Estate Agent **Location**:Langford Russell** **Bromley Office **Brand**: Langford Russell **Salary**: OTE: up to £35,000.00 per annum (Year 1) **Hours**:Monday to Friday from 8:30am to 6pm, Saturday from 9:30am to 4:30pm. Please note, that you will receive a day off in lieu during the week for working Saturday. **A**bout The Acorn...


  • Bromley, United Kingdom CV-Library Full time

    Global Markets Generative AI Lab Platform/Software Engineer Location: Bromley, 3 days per week on site required Duration: 6-month Contract Rate: £700.00 - £750.00 per day through umbrella About the Role As a Platform/Software Engineer in the Global Markets Generative AI Lab, you will be instrumental in designing and developing the...


  • Bromley, United Kingdom Alan de Maid Full time

    **Likely 1st Year OTE: £45,000 - £50,000** **Benefits: Company Car, Uncapped Commission, Fantastic Career Progression** We’re looking for a highly motivated **Senior Negotiator/Estate Agent **to help lead our fantastic residential sales team. This is a great opportunity for an established **Estate Agent** looking for **progression **andto step in to your...