Guest Excellence Advisor

5 months ago


Chertsey, United Kingdom Midway Full time

Roles & Responsibilities:
We’re on the lookout for Guest Excellence Advisors to join the team at our central Midway Customer Call Centre based in Chertsey, Surrey. Although this role is not a remote role, depending on if you work full or part-time, we can offer you days working from home after your probationary period

**Please be aware that this role is not part of Thorpe Park Resort and is based in a call centre next door to the theme park**

You’ll be providing answers to questions and enquiries, giving information and advice, placing guest orders via the dedicated booking system, or resolving guest complaints and problems in a proactive, solutions focused way.

Every guest is different, so you’ll identify each guests’ individual needs, making sure to clarify information, research every issue, and provide a solution. Despite handling a high call volume and maintaining a rapid response rate.

This is a permanent contract, offering full-time or part-time hours. Due to the 7-day nature of the business this would include weekends and bank holidays as required.

Qualification & Experience:

- Excellent interpersonal skills with a polite, eloquent, and out-going demeanour
- The confidence and ability to engage with colleagues across our business and with our guests
- Previous call centre experience in a fast-paced environment (desirable)
- Great Microsoft skills and the ability to pick up new systems quickly and easily
- Bags of personality with plenty of initiative

**Benefits**:
Alongside working together with a great team to deliver phenomenal results, you’ll also receive:

- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Bonus scheme, meaning you could be earnig more than your hourly rate
- FREE Thorpe Park bus access
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Hotel stay discounts

Pay Range: GBP £10.98/Hr.



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