Client Retention Executive

2 months ago


Preston, United Kingdom Clarify Consultancy Ltd Full time

Due to continuing expansion our client, a national service company, is actively seeking an experienced, dedicated, and ambitious Client Retention Executive to complement their growing team.

Reporting directly to the Head of Compliance, responsibilities will include:

- Courtesy customer service calls to all clients
- Understanding what is going well/bad to improve the service & putting forward suggested changes.
- Gathering information to understand assignment lengths & plans for the future.
- Contacting workers when their assignment is coming to an end, with an aim to retain them.
- Liaising with the agencies to gain further contracting work.
- Reminding of referral incentives, we have running and returning contractor discounts.
- Conduct surveys on customer satisfaction (this was useful in the past)
- Conduct surveys when clients/employees leave & putting forward suggested changes based on feedback.
- Looking at any upsell opportunities.

This is a fantastic opportunity to join a forward thinking, dynamic company with a competitive remuneration package, bonus scheme and plenty of ongoing training and support to aid career progression.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

Reference ID: 240404-I001-KA



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