Customer Service Advisor

3 weeks ago


Wakefield, United Kingdom Recruitment Agenda Full time

Customer Services Advisor

Wakefield

Contract Type: Full Time 40 hour per week permanent contract - weekend and evening work on a rota basis will be included within the 40 hour working week.

**Salary**: £22,000 + OTE £28,000

Agenda Partnership have partnered with a retail brand in Wakefield who are recruiting for Customer Service Advisors, this is a new function brought in throughout the business to enhance the customer service and experience their customers receive.

This role will require you to be interacting with customers face to face each day, providing consistent, high quality support in a front of house environment. Meeting and greeting customers and managing customers expectations is a huge part of this roleso it will be paramount that you enjoy customer engagement and can provide high levels of customer service,

Day to day, duties will vary but some key highlights include:

- Managing, preparing, and facilitating any customer work directly through the accounts department
- Maintaining accurate records of customer contact using the system and managing outstanding issues that require resolution
- Ensuring that job cards are raised accurately with a full description entered for the required work
- Ensuring all customers receive regular, proactive, and accurate updates.
- Minimising any disruption to the customer and business operation.
- Ensuring the aftersales journey is adhered to including pre / post calls, completion of diagnostic videos etc.

What skills and experience do you need to join the team?
- A full valid Driving License is essential for this role.
- Excellent communication skills, both written and verbal are required.
- Prior experience of working in an environment you build positive and lasting relationships
- Excellent attention to detail


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