Customer Service Advisor

2 weeks ago


Wakefield, United Kingdom Boiler Central Full time

Our team are based in Wakefield and sell & fit boilers nationwide

We're currently looking for someone to Join Our installs Team, This role will consist of booking jobs with a large pool of engineers, Ordering Kit & Supplies and dealing with customers & engineers throughout and following the installation process.

We have a hard working & fast paced environment in which everyone plays a part in the success of each & every boiler installation
- Ability to work within a team, but meet responsibilities as an individual
- Outstanding communication skills, Both Written & Verbally
- A positive & proactive attitude
- To be organised & efficient
- Ability to work under pressure
- Good general computer/administrative skills
- Great customer service skills & confidence dealing with customer issues

Responsibilities will include:

- Knowing our products
- Communicating and coordinating with engineers & customers
- Assisting in customer enquiries as and when necessary
- Ensuring customer satisfaction and provide professional customer support
- Over seeing 10 - 20 installations per day (Communicating with engineer & customer throughout)

Shift rota, Based on 8 hour shifts 5 days per week.
Will be required to work a weekend shift every 2 weeks.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Work from home

Schedule:

- Weekend availability

Ability to commute/relocate:

- Wakefield: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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