Collections Advisor

**Collections Advisor / Credit Controller**:
**Salary**:
Salary dependent on experience

**Town**:
Wakefield

**Closing date**:
29/12/2023

Debt Collections Services UK Ltd (DCS) has an opportunity for a **Collections Advisor / Credit Controller** to join their busy, family-run business.

**Collections Advisor / Credit Controller**
**Wakefield, WF5 9TP**

**37.5 Hours a week shifts between 8am-6pm plus one Saturday a month**

**Salary dependent on experience**

**On-site parking**

**Please Note: Applicants must be authorised to work in the UK**

Debt Collections Services UK Ltd (DCS) works with businesses across the UK to retrieve money owed to our clients by customers. We are looking for an experienced Collections Advisor/Credit Controller to join our small, friendly and dedicated team.

**About the role**

As a Collections Advisor/Credit Controller, you will be speaking to customers to chase overdue accounts and agree appropriate repayment plans, dealing with both consumer and business-to-business debt.

**Your responsibilities will include**:

- Creating sustainable repayment agreements for customers by assessing affordability and agreeing the best outcome for the customer.
- Reviewing existing instalment plans for increase.
- Chasing customers in arrears.
- Maintaining accurate records of customer verbal and written communications.
- Dealing and handling appropriately customers who have been identified as vulnerable.

**About you**:

- Be educated to GCSE level or equivalent, including Maths and English.
- Have previous experience in credit control, debt recovery or collections.
- Understanding of the financial sector
- Show clear communication and negotiation skills, strong attention to detail and the ability to empathise with customer circumstances, whilst ensuring excellent customer service.
- Works well in challenging situations.
- Be computer literate, with knowledge of Excel, Word and Outlook
- CICM qualification desirable but not essential
- Able to work under your own initiative with excellent time management and organisational skills
- Minimum 2 years’ experience is required

**You must be authorised to work in the UK. Strictly no agencies please.**

Other suitable skills and experience include Credit Controller, Credit Control, Collections and Recovery Advisor, Finance, Collections Advisor, Accounts, Debt Recovery Agent, Customer Service Advisor, Debt Collection, Debt Collector.