First Contact Administrator
3 months ago
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.
RSR Justice are recruiting on behalf of Black County Women’s Aid for a First Contact Administrator to be part of a central contact and administrative team.
This is a full time, fixed term contract for 12 months (Maternity Cover), based in Dudley and offers a salary of £20,319 - £22,320.42.
**Main Duties**:
- Responsible for taking calls and field as appropriate to the relevant service or staff member.
- Responsible for delivering an effective system of first contact, care and support to clients who are victims/survivors of abuse; this includes gathering information regarding the client and their circumstances and assessing requirements for support.
- Effectively communicate with clients over the phone in a manner and pace that is appropriate
- Manage high volume of calls.
- Gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agencies.
- Accurate recording of the client/ agency details on the BCWA case management system and prepare case files ready for allocation.
- Assess risk and provide tailored support plans for service users
- Provide support for survivors of abuse using a trauma informed approach.
- Deliver efficient and organised administration.
**Essential Requirements**:
- Educated to minimum Level 3 or equivalent.
- Experience in managing a high volume of calls.
- Experience of working in a professional environment.
- Experience in providing timely response to all stakeholders.
- Excellent interpersonal skills.
- Efficient and organised.
**If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed**
Red Snapper Justice is a member of the Red Snapper Group.
The Red Snapper Recruitment Group is an equal opportunities employer.
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