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First Contact Administrator

2 months ago

Dudley, Dudley, United Kingdom Black Country Women's Aid Full time
About the Role

We are seeking a highly skilled and compassionate First Contact Administrator to join our team at Black Country Women's Aid. As a key member of our central contact and administrative team, you will be responsible for providing a high-quality and efficient response to every call received, delivering an effective system of first contact, care, and support to victims of domestic violence and abuse.

Key Responsibilities
  • Manage a high volume of calls and respond to all stakeholders in a timely manner
  • Effectively gather information regarding the victim/survivor and their circumstances
  • Manage referrals and queries from partner agencies
  • Work collaboratively with the team to provide holistic support to survivors of abuse
Requirements
  • Excellent interpersonal skills and ability to work with vulnerable individuals
  • Efficient and organized administration skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of domestic violence and abuse support services
What We Offer

As a First Contact Administrator at Black Country Women's Aid, you will have the opportunity to make a real difference in the lives of survivors of domestic violence and abuse. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.

We are committed to safeguarding and promoting the welfare of vulnerable adults, children, and young people and expects all staff and volunteers to share this commitment.