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First Contact Administrator

1 month ago

Dudley, Dudley, United Kingdom 2M Employment Solutions Full time
Job Title: First Contact Administrator

We are seeking a highly skilled and compassionate First Contact Administrator to join our team at Black Country Women's Aid. As a key member of our central contact and administrative team, you will be responsible for providing a high-quality and efficient response to every call received, delivering an effective system of first contact, care, and support to victims of domestic violence and abuse.

Key Responsibilities:

  • Manage a high volume of calls and respond to all stakeholders in a timely manner
  • Provide effective support to victims of domestic violence and abuse, gathering information regarding their circumstances and effectively managing referrals and queries from partner agencies
  • Work collaboratively with the team to deliver a trauma-informed approach to support services
  • Ensure accurate and efficient administration of client records and data

Requirements:

  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  • Strong organizational and administrative skills
  • Experience in a similar role or relevant sector

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • The opportunity to make a real difference in the lives of victims of domestic violence and abuse

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.