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First Contact Administrator

2 months ago

Dudley, Dudley, United Kingdom Black Country Women's Aid Full time
Job Title: First Contact Administrator

We are seeking a highly skilled and compassionate First Contact Administrator to join our team at Black Country Women's Aid. As a key member of our central contact and administrative team, you will be responsible for providing a high-quality and efficient response to every call received, delivering an effective system of first contact, care, and support to victims of domestic violence and abuse.

Key Responsibilities:
  • Provide a timely and effective response to every call received, gathering information regarding the victim/survivor and their circumstances.
  • Effectively manage referrals and queries from partner agencies, ensuring seamless communication and collaboration.
  • Work closely with our team to assess risk and provide tailored support plans for service users, utilizing a trauma-informed approach.
  • Empower clients to make informed choices, helping them to live a life free from abuse.
Requirements:
  • Excellent interpersonal skills, with the ability to build rapport with clients and stakeholders.
  • Highly organized and efficient, with a strong attention to detail.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities.
  • Strong communication and problem-solving skills, with the ability to think critically and creatively.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The chance to make a real difference in the lives of victims of domestic violence and abuse.