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First Contact Administrator
2 months ago
We are seeking a highly skilled and compassionate First Contact Administrator to join our team at Black Country Women's Aid. As a key member of our central contact and administrative team, you will be responsible for providing a high-quality and efficient response to every call received, delivering an effective system of first contact, care, and support to victims of domestic violence and abuse.
Key Responsibilities:- Manage a high volume of calls and respond to all stakeholders in a timely manner
- Effectively gather information regarding the victim/survivor and their circumstances
- Manage referrals and queries from partner agencies
- Work collaboratively with the team to provide holistic support to survivors of abuse
- Excellent interpersonal skills and ability to work with vulnerable individuals
- Efficient and organized administration skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of domestic violence and abuse support services
- A supportive and collaborative work environment
- Opportunities for professional development and growth
- A competitive salary and benefits package
Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children, and young people. All staff and volunteers are expected to share this commitment. The post holder must be female. Employment checks will be conducted as part of the recruitment process.
